LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.

This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217

Current Schedule: 1:30 PM -9:30 PM

Subject to change depending on the needs of the business

Team Lead Responsibilities

Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling

Handle routine tasks and customer problems and escalate unusual or high priority items.

Prepare reports for management, including shift reports, incident reports, maintenance reports

Ensure that all employees adhere to company policies and procedures

Train new employees on proper operational procedures and safety protocols

Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary

Maintain a clean, safe, and organized work environment

Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary

Order supplies and manage inventory levels

Process payments, handle cash transactions, and follow all cash management procedures

Assist in the implementation of corporate-led marketing strategies to increase sales

Track employee attendance and performance metrics

Ensure company goals are being met for volume and quality production and taking corrective action when necessary

Other duties as assigned

What we are looking for:

2 years of face-to-face customer service experience

1 year of experience of supervisory experience preferred, preferably in a retail or food service environment

Computer and tech savvy

Handy and able to troubleshoot issues

Creative problem solving

Willing to learn and understand how to run a laundromat

Clothing Care Associate Work Environment:

You'll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.

Fast-pace environment where you're constantly challenged to exceed your own performance goals

Clothing Care Associate Requirements:

Laundry can get heavy, so you need to be able to lift 30-50 pounds

Not afraid of going above-and-beyond when needed

Driven by quality and accuracy

Dependable and passionate about your work

Clothing Care Associate Pay & Perks:

Starting rate starting at $17.50 per hour

FREE Telehealth program for all employees and their dependents (regardless of tenure)

Medical, Dental, and Vision options

Immediate 401k eligibility

Employee Assistance Program

Weekly pay every Friday

Discounted Laundry Services and one free wash cycle per week

Consistent work schedules

LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.