Mungo Homes is seeking a Customer Care Representative in our Corporate office in Irmo, SC! This position is responsible for providing quality and efficient customer service to both internal and external customers. Essential Duties and Responsibilities: (performs other duties as assigned) • Answer and respond to all incoming customer care calls. • Schedule warranty appointments with customer. Follow-up as needed to ensure timely processing and good communication with both internal/external customers. • Update customer requests as required in designated software program to keep records current. • Support a high-quality work environment. • Follow work procedures and processes that support company and departmental standards, procedures, and strategic directives. • Pursue continuous improvement within the position working towards the overall Customer Care goals. • Meet or exceed performance levels in the areas defined by the key indicators and specific goals for the position and the Customer Care Department. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Good interpersonal skills. • Confident, articulate, and professional speaking abilities. • Write creative and factual documents. • Outstanding organizational skills. • Multitasking ability. • Attention to detail. Education and/or Experience • High School diploma or GED equivalent required. • 2 years of previous customer service experience, preferably within residential construction or related industry. • Proven ability to communicate effectively across a variety of audiences. • Ability to work both independently and as part of a team. • Ability to effectively use computer software including Microsoft Word, Excel, and Outlook. Computer Skills: Microsoft Office Suite (Excel, Word, Outlook, Teams) KOVA software preferred Business Unit - Mungo Homes The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in Markets throughout South Carolina, North Carolina, Georgia, and Virginia. While still family-run today with Steven Mungo as CEO, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to building quality, comfortable homes. Mungo Homes has a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provides economic, educational, health, housing, and emergency hardship support to charitable organizations. A portion of each home sold is invested in each local community. We don't hire people, we adopt them! We really want you to feel like you’re part of the family when you work at Mungo Homes. And that’s exactly what our Team Members say! At Mungo Homes, company culture is important to us: we believe that family and faith come first, and a healthy work-life balance is paramount. Prospect Introduce Yourself