The Olive Ann Hotel is a 79-room locally owned and operated boutique hotel in the heart of downtown Grand Forks. Firmly rooted in Grand Forks’ legacy of aviation, The Olive Ann Hotel established a fresh benchmark for sophistication, top-tier service, and a refined experience. Our inspiration stems from the legacy of aviation pioneer Olive Ann Beech, known for her remarkable business acumen and her deep appreciation for art, beauty and design. We carry forward her legacy with a penchant for delivering extraordinary experiences, paying homage to her extraordinary spirit.

The Olive Ann Hotel Mission Statement

Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.

The Olive Ann Hotel Core Values

Excellence

Perseverance

Integrity

Collaboration

SUMMARY

The Olive Ann Hotel is seeking individuals with strong multi-tasking skills and a passion for working with people. As a Night Auditor, you will play a key role in creating lasting positive memories at The Olive Ann Hotel. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Bell Staff and lobby coverage.
• Perform nightly audits of financial transactions and reports.
• Process guest check-ins and check-outs.
• Assist with phone systems and direct calls to the appropriate department.
• Maintain a clean and organized front desk area.
• Arranges for luggage to be delivered to guest room.

• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Maintain a balanced bank and verify the accuracy of guest accounts.

MINIMUM REQUIREMENTS

• A minimum of 2 years previous experience in a similar role preferred.
• Collaborative attitude.
• Strong verbal, written and interpersonal communication skills.
• Ability to work proactively and independently while fostering a workplace based on teamwork.
• Ability to meet the physical demands of standing, walking, squatting and lifting extended periods of time.
• Ability to read, to answer phones, to write emails and other correspondence.
• Ability to lift up to 50 lbs.
• Ability to work irregular hours, nights, weekends, and holidays.
• Structure and established policies.
• Proficient in using hotel management software and computer systems.

POSITION DETAILS

This position reports to the Front Desk Manager.