JOB SUMMARY:

The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department. 

SPECIFIC RESPONSIBILITIES:

• Leads the front office functions of the business office and makes recommendations for changes to enhance efficiency and work flow.
• Coordinates front desk daily operations and staff work flows, shifting as necessary to meet increased demand
• Works closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers and clinical staff to scheduling/business office operations. 
• Coordinates completion of special projects by the front desk staff
• Orients new front desk staff to policies, procedures, and processes 
• Responds to front office staff employee relations concerns, consulting with Business Office Manager 
• Coordinates cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan
• Leads front desk staff in team and individual meetings on a routine basis
• Ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibility verification and appointment reconciliation
• Sets the standard of excellent customer service for all front desk staff
• Communicates routinely with Business Office Manager and Scheduling Supervisor to ensure business office operational success 
• Evaluates processes and make recommendations to maximize efficient patient flow
• Monitors/sign off on all payment batches and change funds for front desk employees. 
• Serves as liaison between business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions
• Orders and maintains inventory control of all front office business supplies.
• Orients new residents and medical students to front office policies and procedures.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Business Office Supervisor – Front Office may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

• COMPUTER
  • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• FOREIGN LANGUAGE
  • Spanish speaking skills preferred.

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES:

Front Office Staff

EDUCATION AND EXPERIENCE

• Any combination of education and experience equivalent to the following: Associate degree, three years relevant experience, or comparable combined education and/or experience required.
• Previous experience in a medical office/clinical environment required.
• Supervisory experience preferred.
• Previous experience in patient billing/insurance preferred

REQUIRED LICENSES: N/A

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

$56,800

At MAHEC, we strive to equip all team members with Total Rewards (pay benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.