**Product Application Customer Experience Representative**

Maplewood, Minnesota, USA Customer Service R01067976 **Position Description**

Product Application Customer Experience Representative

**Collaborate with Innovative 3Mers Around the World**

Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

For more than 30 years at 3M, Ive seen firsthand how its a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact were making around the world Mike Roman, chief executive officer and chairman of the board at 3M

**This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.**

**The Impact Youll Make in this Role**

As a Product Application Customer Experience Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* Communicating clearly and professionally via telephone, live chat and/or written correspondence

* Educates and informs external customers on both product information, application and/or will direct to appropriate areas of resource

* SME within designated division, will have an in-depth knowledge of products, resources and contacts.

* Will develop processes and best practices within team functions

* Handles non-routine and difficult inquires/issues. Adapts to differing soft skill techniques and methods to develop solutions for a variety of complex issues

**Your Skills and Expertise**

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

* Bachelor's degree or higher (completed and verified prior to start) from an accredited institution

* One (1) combined year experience engaging, servicing and/or selling to customers/clients in a private, public, government, or military environment

Additional qualifications that could help you succeed even further in this role include:

* Knowledge of SalesForce CRM

* Possesses exceptional customer service competencies

* Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction

* Ability to work in high-volume, rapidly changing environment

* Clear and conceptual thinking ability; excellent judgement of discretion

* Previous 3M experience/knowledge with in our systems, processes and businesses

**Travel: May include up to** **5% [domestic/international]**

**Relocation Assistance: Is Not Authorized**

**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**

**Supporting Your Well-being**

3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

**Resources for You**

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Experience Level Non-Production Salaried