3 Contact Center Representative Jobs in Richmond, IN
3Rivers Federal Credit Union is Hiring a Contact Center Representative Near Richmond, IN
Position Type: Non-Exempt
Position SummaryThe Contact Center Representative is a key role in the Member Services Resource Center that is in direct contact with our membership via phone or online chat. It is best suited for individuals who thrive in fast-paced environments with minimal oversight. Team Members in this role perform transactions and inquiries on members’ accounts in accordance with current practices while ensuring their information and transactions are kept confidential. Eliminating friction points in the member experience by informing members of self-service options requires patience, attention to detail, and excellent communication skills. Providing accurate information to members regarding card services and account inquiries ensures all team members are creating business need and value by acting in the best interest of the membership while adhering to required regulations such as Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD on a daily basis. Establishing trust while creating a positive and productive service experience is why Contact Center Reps are one of the most important teams in our member experience network. This is an entry level position that requires basic transaction and payment knowledge, provides general information on self-service options, and routine member interaction.
PERFORMANCE STANDARDSWhat does this position do?
Strengthens the Credit Union position by blending sound judgment and business practices when following processes and procedures. Supports Team3 by being a committed team player. Provides flexible and responsive support by leveraging internal resources as needed to make sure membership needs are met in a timely manner.
Who does this position work with to get the job done?
Routinely collaborates with all resource centers to ensure that communication is consistent and that member's needs are met in a timely and efficient manner. Provides flexible and responsive support to the membership and the entire workforce in order to produce results year after year.
What does the work from this position produce or generate?
Member-first mentality by providing effective & timely service in collaboration with other team members. Creates a team member experience that mirrors our business model in providing engaged and willing assistance to others throughout 3Rivers. The focus is to represent 3Rivers as a knowledgeable professional, holding to the highest standards of member service.
What is the impact of this position?
Significant daily impact on the Measures that Matter by providing an outstanding member experience. This position impacts the Measures That Matter by maximizing member loyalty and satisfaction results through consistency in service and conversations. Impacts the Measures that Matter by walking the talk on employee engagement and ensuring compliance with policies, procedures, laws and regulations.
How adaptable & flexible does this position need to be for 3Rivers?
Must be prepared to handle ever-changing member needs in a constantly-changing and sometimes stressful environment. Maintains focus when disruptions might detract from concentration on a key objective. Can rebound quickly when things don’t go according to plan. Accepts and adapts to changes quickly, including new technology, processes and models.
Activity & Knowledge RequirementsWork Environment
- Normal accessibility of branch and corporate work sites required for the position.
- Normal exposure to cramped spaces, loud noises, dust, and work safety hazards.
- Normal amount of extended work hours required.
- Normal physical mobility, which includes movement from place to place on the job, taking speed and distance into account.
- Normal physical agility, which includes ability to maneuver body while in place.
- Normal physical strength to handle routine office materials and tools.
- Normal physical strength to handle 50-pound object, taking frequency into consideration.
- Normal dexterity of hands and fingers.
- Normal coordination, including eye-hand, hand-foot.
- Normal endurance.
- Professional, enthusiastic voice
- Knowledge of office procedures and equipment.
- Knowledge of computer functions.
- Exceptional organizational and communication skills.
- Dexterity to do multiple functions at the same time, ie. answer phones, take notes, and perform transactions.
- Ability to maintain composure and positive attitude at all times.
- Basic knowledge of loans, types and purposes.
- High School diploma or equivalent
- College degree and/or business school courses, preferred
- Experience preferred in regards to telephone customer service
Job Summary
Full Time
Banking
$33k-42k (estimate)
04/11/2023
07/03/2024
3riversfcu.org
KENDALLVILLE, IN
100 - 200
1935
GARY SMITH
$50M - $200M
Banking
Related Companies
About 3Rivers Federal Credit Union
3Rivers believes everyone can achieve financial success. That's why we strive to empower our community by providing the best tools, service, and education when it comes to money matters. Its a commitment weve held dear since 1935. See why 70,000+ choose and rely on 3Rivers to be a trusted financial partner in life and in business at any age or phase of life. 3Rivers federally insured by the NCUA. 3Rivers is an equal opportunity lender. Copyright 2018 3Rivers Federal Credit Union. All rights reserved.
The job skills required for Contact Center Representative include Customer Service, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.
Similar Jobs
Popular Articles
