Are you passionate about helping people and providing top notch customer service? Are you knowledgeable about insurance products and ready to assist clients in navigating their coverage needs. If so, 4 Lane Insurance (Formerly a Farmer's Insurance Agency) wants you to join our team as a customer service representative.

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Process policy changes, renewals, and payments accurately and efficiently.
• Maintain accurate and up to date customer records in our database.
• Complete Evidence of Insurance requests.
• Investigate and resolve customer concerns and issues promptly.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls promptly no more than 3 rings.
• Be outstanding at relationship building.
• Assist in task required to maintain the agency
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Requirements

• Possess a genuine willingness to learn, be intuitive, resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have or be willing to obtain an insurance license
• Professional phone etiquette.
• Ability to handle confidential information with integrity and professionalism
• Exceptional problem solving and customer centric mindset
• Bilingual, fluent in both English and Spanish is beneficial.