Comfort starts with our 13,000 team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description:

KEY RESPONSIBILITIES:
• Assist customers at the sales counter in a prompt, professional, and courteous manner.
• Respond to questions regarding EBCO sales and return policy, La-Z-Boy warranty and service, and direct customers to the appropriate department as required.
• Process payment on account transactions accurately utilizing the appropriate method of payment.
• Maintain necessary office forms and supplies as required for routine store operation.
• Assist sales associates and store management in running computer reports
SCOPE & IMPACT:
Understands and executes LZB policies and procedures and communicates this properly to customers. Utilizes computer to input comments and answer questions regarding order status, account balance, and inventory availability. Maintains professional phone etiquette, takes detailed phone messages and returns calls same day.
MINIMUM REQUIREMENTS:
• High School Diploma or GED
• Efficient computer experience
• 0-2 years administrative experience
PREFERRED REQUIREMENTS:
• Works well with internal and external customers
• Basic knowledge of fundamental concepts, practices, and procedures with ability to apply in routine situations
SUPERVISORY RESPONSIBILITIES: None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Retail Store environment using standard office equipment such as computers, phones, copy machine, filing and faxing
OUR PURPOSE:
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort
OUR VALUES:
Courage – We aren’t afraid to try something new
• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.
Curiosity – We are relentless in our mission to understand our business and consumers
• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.
Compassion – We honor our almost 100-year legacy that was built on family
• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

Work Shift: