4 Wheel Parts is looking for an EXPERIENCED Service Manager to join our team! The Service Manager will work in a high volume service center, who can bring an immediate, positive impact to the Brooklyn Park 4 Wheel Parts store. You will be leading, supervising and coaching the store technicians, dealing with customers, preparing job estimates and performing service work.
The Service Manager will also be expected to perform automotive technical work to assist the Automotive Shop Mechanics in our high volume service center.
Key ResponsibilitiesLeads, supervises and coaches the store’s service technician team.
Verify the shop schedule is being used correctly.
Assists technicians as needed.
Walks and evaluates the Service department.
Reviews the work orders on the jobs in the Service department.
Reviews the daily job schedules for the Service department and evaluate the jobs coming in for the day.
Verifies with the technicians and sales personnel they have the parts needed to do the jobs they have in the Service department.
Reviews the daily job schedules for the technicians.
Verifies jobs are assigned based on technicians experience.
Areas to review in the Service department work orders (filled out, quality assurance and damage inspection).
Equipment condition (jacks, lifts, tire changer & balancer, air compressor)
Tool condition (broken and/or missing)
Lighting (condition)
Floors clean (presentable, safe)
Shop Supplies (stock levels)
Mechanics Uniforms (condition)
Safety requirements (glasses, back belts, fire extinguishers, first aid & eye wash)
Oil (storage containers)
Jobs in shop (parts being installed correctly)
Drop Zone (Company Policy being followed)
Test driving (all jobs)
Training (daily basis, training needs)
Orders via fax, Service Department supplies by Friday;
Communicates with Regional Service Manager sometime during the day and talk about what is going on in your shop. Do not hesitate to call immediately with any major problems or questions;
Supervisory ResponsibilitiesThis position directly supervises Technicians and carries out supervisory responsibilities in accordance with 4 Wheel Parts policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, disciplining employees, appraising employee performance, resolving complaints, terminations.
Minimum RequirementsAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;
Ability to write routine reports and correspondence;
Ability to speak effectively to both employees and Customers;
Ability to calculate figures and amounts such as discounts, commissions, percentages and interest;
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form;
Ability to deal with problems involving several concrete variables in standardized situations;
Commitment to providing Customer service that makes our Customers want to shop with us again;
Ability and willingness to move with purpose and a strong sense of urgency.
Ability to work weekends on a regular basis;
Ability to preserve confidentiality of information
Accuracy and attention to detail
Ability to organize and prioritize a variety of tasks/projects.
Familiarity with industry/technical terms and processes.
Ability to work within set time frames and fixed deadlines;
Methods, materials, equipment and operation of general automotive and mechanical repair shops;
Motorized equipment repair, maintenance and testing;
The characteristics and maintenance needs of a wide variety of automotive products & equipment;
Safety practices and principles;
EPA and ADEQ regulations for spill containment and disposal of petroleum products used in a shop environment;
Experience with Mounting and Balancing Wheels and Tires is desired;
Experience with performing alignments is desired;
Experience with installing suspension components such as Independent Front Suspensions (IFS), Suspension Lift Kits and a Straight Axle Suspension is desired;
Experience with Gears is desired;
General trades techniques, materials and practices of trades that are related to automotive and mechanical repair work;
Proficiency with Hunter alignment machine;
Proven successful record of leading and supervising a team of employees;
Acceptable Training and Experience;
Three years of experience in the maintenance and repair of automotive and mechanical equipment as an automotive mechanic, heavy equipment mechanic or equipment repair specialist. Other combinations of experience and education that meet the minimum requirements may be substituted. ASE Certified a plus.
NOTE: APPLICANTS MUST HAVE THEIR OWN TOOLS
In addition to a great compensation and commission plan, we offer a wide range of benefits, including: medical & dental insurance; vision plan; 401(k) Plan; paid holidays; paid vacation; paid sick time; employee purchase program; and many other perks.
To learn more about us, visit: http://4wheelparts.com
Transamerican Auto Parts is an equal opportunity employer, and is proud of our diverse employee population. Employment offers include a requirement for successful completion of a background investigation, and pre-employment drug screening. We use E-Verify to determine employment eligibility for all new employees. E-Verify is a joint effort among employers, the U.S. Social Security Administration (“SSA”) and U.S. Department of Homeland Security (“DHS”).