What are the responsibilities and job description for the Automotive Service Writer/Advisor position at 4042 Restoration?
Job Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. Your expertise in automotive services will help facilitate effective communication between our customers and the service department, ensuring that all needs are met efficiently and professionally.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services required, including brake repair, oil changes, and diesel engine repairs.
- Prepare accurate estimates for repairs and maintenance, utilizing auto estimating skills.
- Schedule appointments and manage the workflow of the service department to optimize efficiency.
- Maintain strong customer relationships through excellent customer service and follow-up communication.
- Assist in sales efforts by promoting additional services that enhance vehicle performance and safety.
- Collaborate with mechanics to ensure clear understanding of customer concerns and required repairs.
- Keep up-to-date with industry trends, new technologies, and best practices in auto service management.
Skills
- Strong customer service skills with a focus on building rapport with clients.
- Proficient in sales techniques related to automotive services.
- Knowledge of brake repair, oil change procedures, diesel engine repair, air brake systems, and alignment processes.
- Familiarity with auto service management principles and practices.
- Ability to effectively estimate costs for various automotive repairs.
- Excellent communication skills for conveying technical information clearly to customers.
- Problem-solving abilities to address customer inquiries or concerns efficiently.
Join our team as an Automotive Service Advisor and contribute to providing top-notch service while enhancing your skills in a dynamic environment.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Willow Spring, NC 27592 (Required)
Ability to Relocate:
- Willow Spring, NC 27592: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $45,000