Title : Partner Success Manager
FLSA : Exempt
Hours : Full-time
Reports to : Director of Partner Success
Salary Range : $54,000-$57,000
Summary Objective
The Partner Success Manager at Food Rescue Hero will play a crucial role in driving the success of our partner network, which is made up of organizations across the US and Canada operating food recovery programs.
The strategic goals of this position are to:

• Build and maintain strong relationships with Food Rescue Hero partners
• Ensure that partners derive maximum value and adoption from our platform
• Use partner insights to inform feature requirements

Success in this role will be measured by:

• Partner satisfaction
• Adoption of new features
• Overall growth of the FRH network and its impact

Responsibilities & Essential Functions

• Develop and maintain strong, long-lasting relationships with partners, understanding their needs and ensuring they are met
• Serve as the primary point of contact for partners, providing training and guidance on using the Food Rescue Hero platform
• Meet with partners on a regular basis to understand their evolving needs, gather feedback, and ensure they are maximizing the benefits of the Food Rescue Hero platform.
• Collaborate with Engineering and within Partner Success to ensure partners' needs are communicated, documented and addressed effectively
• Drive adoption of new platform features and services, working closely with partners to understand the impact and benefits
• Develop and implement strategies to increase partner engagement and retention
• Facilitate collaboration within the network, encouraging creation of best practices, SOPs, and other resources
• Monitor and analyze partner usage data to identify trends and opportunities for improvement
• Advocate for partners' needs internally to inform the product roadmap and service enhancements
• Provide regular reporting and updates on partner health and success metrics

Great for people who are…

• Excellent communicators with strong interpersonal skills, able to build rapport and trust with partners
• Problem-solvers who can quickly understand and address partner issues
• Organized and can manage multiple priorities and deadlines
• Familiar with CRM software and data analysis tools
• Passionate about our mission of reducing hunger and food waste

Qualifications & Experience - Required

• 2 years of experience in customer success, account management, or a related field
• Experience working in a SaaS or technology company is a plus
• Demonstrated success in managing and growing client relationships

Qualifications & Experience - Preferred

• Experience working in the nonprofit industry or working with nonprofit organizations
• Experience working in sustainability, food recovery, or related fields
• Familiarity with agile methodologies or other project management principles
• Bachelor’s degree in business administration, communications, or other relevant field

Compensation & Benefits

• Salary range: $54,000-$57,000
• Health insurance, dental, vision
• Paid time off
• 11 company holidays 3 floating holidays

Physical Demands
Must be able to lift up to 25 pounds
All essential duties are to be accomplished based on the ADA guidelines.ADA (American with Disabilities Act) states that the duties are to be successfully completed with or without reasonable accommodations.
Work Location
The position is classified as hybrid with physical work location to encompass all of the following as directed by the supervisor: in-office, field and/or community, and work from home. Up to 10% travel.
Equal Opportunity Employment:
412 Food Rescue is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis or race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or protected characteristic. 
 

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