Benefits Operations Specialist (Experienced Level Professional) Michelin is hiring! - - - - - - - - - - - - THE OPPORTUNITY Michelin is searching for a Benefits Operations Specialists who will assist in coordinating Michelin's benefits programs within the Benefits Strategy and Operations Team. The Michelin Benefits Operations Specialists provide employee-focused service by using knowledge of Michelin benefits plans to assist employees with benefits-related questions. They go above and beyond and deliver a stellar employee experience by helping to resolve benefits issues and help employees understand how to receive value from their offerings. Benefits Operations Specialists use phone calls, emails, Teams, and in-person channels to connect with employees in groups and individual settings. They use systems to track all events and outcomes to help improve Michelin's future direction. Our US Benefits Team takes pride in supporting our diverse workforce and collaborating with our benefits vendor partners. This opportunity is located at our Lexington, SC campus and the selected candidate will support two sites on the property. The successful candidates will be required to travel within North America up to 25%. Michelin's purpose is to support everyone's right to move freely to find their better way forward. WHAT YOU WILL DO • Acts as a subject matter authority on benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries, leveraging problem-solving skills and techniques. • Provide input to and participate in 3rd party partner (vendor management) meetings. • Follow up with complex requests to ensure issues are resolved and advance unresolved cases to the Benefits Operations Team Lead as needed. • Collaborate with other Benefits Strategy and Operations team members to deliver the required results. WHAT YOU WILL BRING • Minimum of 2 years of Benefits Administration or a related HR Role, Health Insurance Billing, Large Group Health Insurance, or any equivalent combination of education, experience, and training that proves the required knowledge, skills, and abilities. • Knowledge of Federal and State employee benefits and insurance laws such as the ACA, COBRA, HIPAA, and ERISA. • Applicants must be detail-oriented and have strong analytical skills. Proficient in collecting and analyzing data, identifying patterns, and drawing meaningful insights. Capable of making informed decisions and solving problems to improve organizational efficiency. • Strong Presentation Skills: The ability to communicate complex information clearly and persuasively, whether through phone calls, emails, in-person interactions, or making presentations in front of large groups. • Outstanding customer service is needed to personalize interactions, demonstrate confidentiality and empathy, and respond promptly to employee inquiries, ensuring a positive employee experience. • Ability to work independently as a part of a larger team in a fast-paced environment to deliver on expected results. • Proficient in MS Office Suite, including Teams. Certifications/ Willing to be certified in: • HIPAA Compliance • Personal Health Information (PHI) /Personal Identifiable Information (PII) Data #LI-HIRINGMICHELIN Inspire Motion for Life: Apply Today! As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada. MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation. Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued. Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement. Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com. This position is not available for immigration sponsorship. Get in the driver’s seat and be on your way to a meaningful professional journey! Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward... Visit our website to discover more about us www.michelin.com