4AM Media is a growing performance ecommerce company. Our owned and operated products have millions of customers and we're always testing new products that are built to scale. Come join a tight knit group of creatives and marketers where moving fast is the norm, professional growth is challenged, and performance is rewarded.

This role is a true ecommerce marketing utility player role. From managing our Shopify store and Webflow landing pages to producing social media content to managing our customer service messaging you're the go to person to get things done. The ideal candidate has at least 1-2 years experience managing marketing activities for an ecommerce brand.

The 4AM Media marketing and growth team is primarily based in San Diego, CA. Working daily in our Little Italy office is a must.

Responsibilities:

Storefront Management:

• Manage content, SKUs, assets, and apps on our Shopify storefront.
• Write compelling copy for products, bundles, and content pages.
• Merchandise monthly bundles and discounts to drive sales.
• Optimize Average Order Value (AOV) and conversion rates by testing Product Detail Page (PDP) layouts, cross-sells, and up-sells.

Manage and Solicit Reviews:

• Oversee our profiles and responses on third-party review sites such as BBB and TrustPilot.
• Solicit and incentivize customers to share their stories and leave reviews.
• Call customers to gather stories for use in advertorials.
• Provide product feedback to our Supply Chain Director to create a constant process of product improvement.

Manage Landing Page Content:

• Utilize Webflow to create and split test new landing pages.
• Organize digital assets, content blocks, and scripts across 20 Webflow-hosted websites.
• Conduct comprehensive cross-device testing before deploying changes.
• Monitor landing page performance metrics, including CTR and page load speed.

Manage Social Media Profiles:

• Produce daily content to showcase our products on various social media platforms.
• Collaborate with the Creative Director to source additional videos and images.
• Solicit and post customer video reviews.
• Engage with customers and respond to comments on social media.

Train and Monitor Customer Service Messaging:

• Develop customer service responses and scripts for common inquiries.
• QA customer service emails, phone calls, and social media interactions.
• Update customer service teams on product changes, use cases, and communication guidelines.
• Train customer service managers on effective response strategies and issue handling.

Qualifications:

• Proven experience in ecommerce marketing, preferably with Shopify and Webflow.
• Strong copywriting skills and the ability to craft compelling product descriptions.
• Experience in managing third-party review sites and customer testimonials.
• Proficiency in using Webflow for landing page creation and management.
• Familiarity with social media platforms and content creation.
• Excellent organizational skills and attention to detail.
• Strong customer service skills and experience in training and quality assurance.

Why Work With 4AM Media:

• Profitable company with several growth opportunities
• Experienced founding team with several successful 8 figure online media companies
• Competitive pay, bonus opportunities, and company subsidized health care

Process to Apply

• Submit your resume with relevant experience
• Submit a cover letter, 1 minute video intro, or note acknowledging the job requirements and why you are a great fit for this role. This is important!
• We will setup a 20 minute phone screen with qualifying candidates
• After phone screens, in person interviews will be conducted until we find the right person

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• San Diego, CA 92101 (Required)

Ability to Relocate:

• San Diego, CA 92101: Relocate before starting work (Required)

Work Location: In person