Job Title: Guest Service Agent

Company: 4Sight

Location: Columbus, Ohio

Job Type: Full-Time

Job Description: 4Sight is seeking a friendly and professional Guest Service Agent to join our team in Columbus. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Responsibilities:

• Greet guests upon arrival and check them in and out of the hotel efficiently.
• Assist guests with inquiries about hotel services, amenities, and local attractions.
• Handle guest complaints and issues promptly and professionally.
• Process payments and manage reservations accurately.
• Maintain a clean and organized front desk area.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Handle phone calls and direct them to the appropriate department.
• Provide concierge services such as booking transportation and making restaurant reservations.
• Ensure compliance with all hotel policies and procedures.

Requirements:

• Strong communication and interpersonal skills.
• Friendly and professional demeanor.
• Ability to handle multiple tasks in a fast-paced environment.
• Dependability and punctuality.
• Basic computer skills and familiarity with hotel management software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive hourly wage and benefits.
• Comprehensive training and opportunities for career advancement.
• A supportive and collaborative work environment.
• Employee discounts on hotel services and accommodations.

How to Apply: If you are a customer-focused individual who enjoys working in a hospitality environment, we encourage you to apply for the Guest Service Agent position at 4Sight in Columbus.