Do you have a passion for helping people? Are you looking for a meaningful way to give back to your community and make positive changes in the lives of others? Then, we are the organization you are looking for! Join our team and make a positive impact through your profession.

5Cities Homeless Coalition is transforming lives in San Luis Obispo County, California. The Coalition strengthens the community by mobilizing resources, fostering hope, and advocating for the homeless and those facing homelessness.

5CHC's newest program offers emergency shelter in individual cabins for single adults and couples. The shelters incorporate dignity, compassion, and structured guidance via an intensive case-managed, limited-stay program in partnership with the County of San Luis Obispo and City of Grover Beach. The facilities operate 24 hours a day, 365 days a year and provide individual adults with a private, safe room to stay in while they utilize hte provided resources to take their next steps toward sustainable housing.Position Summary

Shelter Supervisor provides oversight of the Shelter Operations and supervises Shelter Monitors. This entails assisting with meals, guest interaction, set-up and clean-up with the goal of maintaining the health and safety of homeless adults who are in need of shelter. The Shelter Supervisor collaborates with governmental, faith-based, nonprofit service providers and local business to continue building upon and towards 5Cities Homeless Coalition’s goal to develop a cohesive, collaborative and coordinated system of care that is a seamless, client-centered system.

Compensation and Benefits

• Pay Range: $24.00 - $29.00 per hour
• 40 hours/week – Full-time, non-exempt position
• Eligible to enroll into benefits on the 1^st day of the month following two months from the date of hire.
• 5CHC covers 100% of the employee only cost of the Silver level PPO plan, Dental PPO and Vision coverage offered by Anthem Blue Cross.
• Life Insurance - $25,000 death benefit at no charge to the employee.
• Employee Assistance Program 
• SIMPLE IRA plan which allows eligible employees to contribute a portion of their salary toward retirement on a pre-tax basis with an employer match.
• 11 paid holidays plus one personal day per year
• Up to 12 days of Vacation Leave accrued annually, increasing after 3 years of service, plus 5 days of Sick Leave every calendar year.

Essential Functions:

• Oversees Shelter operations and supervises Shelter Monitors, including scheduling, assigning and monitoring work, reviewing time cards and approving time off requests.
• Conducts training in proper operational procedures and functions, including safety.
• Schedules ongoing staff training, helping to develop professional growth opportunities.
• Resolves operational problems, maintains reference manuals, and implements new procedures, as needed.
• Maintains daily recordkeeping and reports, including Shelter paperwork.
• Provides information to Shelter Manager after each shift regarding any incidents or concerns.
• Coordinates volunteer schedules and activities.
• Maintains a safe, friendly, supportive and inviting environment.
• Works compassionately with those who have difficulty engaging with service providers.
• Effectively resolves conflicts among participants and de-escalate potentially violent situations.
• Ensures participants adhere to rules, especially related to behaviors that are unsafe – if necessary, notifying public safety personnel to help with clients who exhibit inappropriate or unsafe behaviors.
• Responds appropriately to emergencies.
• Schedules Janitorial and other services to ensure facility is maintained in a clean, safe, and orderly fashion.
• Oversees inventory and ordering of supplies, and submits requisitions for orders.
• Regular, routine attendance.
• Participates in On-Call schedule.

Qualifications

• Minimum of an Associate’s Degree in a related field, OR 2 years comparable experience in housing location, case management or program development.
• Able to coordinate multiple projects simultaneously in a high-pressure and time sensitive environment.
• Proficiency in Microsoft Office software particularly Excel.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Well-developed decision-making skills and attention to detail with a high level of accuracy.
• Excellent time management skills and the ability to work with minimum supervision.
• Professional demeanor and interpersonal skills.
• Ability to excel both individually and in a diverse, collaborative team environment.
• Excellent written and oral communication skills.
• Ability to handle sensitive and confidential client, employee, volunteer, and donor information and situations.
• Able to remain calm in demanding and unpredictable situations.
• Ability to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to work evenings, weekends, and holidays.

Preferred Qualifications

• Bilingual Spanish.
• Previous experience with social services and/or homeless programs.

Other Requirements(may be met at time of hiring with 5CHC)

• Successful completion of background screening.
• Reliable transportation, valid California driver’s license, proof of current auto insurance, and ability to qualify for organization’s insurance coverage.
• Current tuberculosis test.
• CPR/First Aid Certification.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate. Sometimes work may become stressful when working under pressure. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

In the course of performing the job, this position typically spends time sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain. The employee must be able to tolerate being outdoors in all types of weather for several hours at a time.

5Cities Homeless Coalition is an Affirmative Action/Equal Opportunity Employer and does not unlawfully discriminate on the basis of race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), medical condition (including cancer and genetic characteristics), genetic information, marital status, gender (including gender identity and gender expression), age, sexual orientation, veteran and/or military status, the presence of any physical or mental disability (except where such is a bona fide occupational qualification), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

As with all positions at 5Cities Homeless Coalition, the individual filling this position is expected to work with a diverse workforce, optimize personal performance, work safely at all times, willingly collaborate with their coworkers and supervisors to work more efficiently and effectively. They are expected to add their talents and ideas toward attaining our Mission: strengthening our community by mobilizing resources, fostering hope, and advocating for the unhoused and those facing homelessness.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.