HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services which makes us a leading sales and service organization in the insurance industry. This Account Management role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain exiting Employee Benefit accounts while uncovering opportunities for increasing business. In this role, you will: Manage an Employee Benefits book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provide professional, courteous service to our EB clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provide a high level of support to EB Producers in obtaining, maintaining, and expanding business Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquire understanding of clients’ insurance objectives and critically analyze and compare insurance plans to determine suitability. Stay abreast of changes in the insurance industry and other external conditions that may impact our clients. Make appropriate recommendations to clients in response to those changes independent of manager approval Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoot claims and billing issues Responsible for overall retention of accounts in assigned book of business Manage, organize, and conduct client meetings when necessary Appropriately document conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems Travel on company business as required. What you offer us: Life & Health insurance license A high school diploma required; some college preferred Above-average technique and ability to communicate effectively with prospective and existing clients, as well as other staff members both verbally and in writing. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Power Point) Ability and willingness to utilize company’s computer system and software Ability to understand policy forms and coverage descriptions Organizational skills required High attention to detail essential What we offer you: A rewarding career in the healthcare industry and local business community Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options Generous time-off policies A work/life balance because that’s important for all of us Opportunities to learn from, mentor and be mentored by your coworkers Growth- HUB is growing, and so can your career Be part of a motivated team and a strong company culture focused on innovation and cooperation for the benefit of everyone Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: Some college (no degree) HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.