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64 Audio is a leading designer and manufacturer of custom and universal-fit earphones geared for professional musicians and audiophiles. The company places an emphasis on innovation and strives for excellence in its workmanship. Its cutting-edge technology in the professional and consumer audio markets sets it apart from its competitors. The company’s roots and passion for the music industry is prevalent in its customer base and company culture. The company has an exciting opportunity for a full-time Desktop Support Specialist.
The Desktop Support Specialist is a key point of contact for all information technology (IT) related incidents and service requests. The role of the Desktop Support Specialist is to provide the first line of support for all 64 Audio staff with their IT needs. The Desktop Support Specialist is responsible for resolving IT support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT department works in a dynamic, fast-paced environment which provides services thru email, Slack messaging, phone, text messaging and in-person requests. This position will be the main point of contact for all IT vendors and contractors as well as be the funnel for information and improvements to 64 Audio’s E Commerce softwares. This position will work alongside an IT contractor while they gain experience and knowledge of the role. They will then transition into the IS Administrator role here at 64 Audio.
Responsibilities:
Manage employee technology needs and ensure systems are running optimally
Work with IT Contractor to gain E-Commerce experience and do the following duties
Qualifications:
We offer great benefits, and diversity of work assignments, in a team-orientated work environment. Benefits include; Medical, Dental, Vision, Long Term Disability, Group & Voluntary Life and AD&D, Employee Assistance Program, Employee discounts/pricing on 64 products, and PTO.
Compensation: $26.00 per hour
Full Time
Retail
$55k-68k (estimate)
09/12/2024
10/06/2024
64audio.com
VANCOUVER, WA
25 - 50
2009
VITALIY BELONOZHKO
<$5M
Retail
The job skills required for Desktop Support Specialist include IT Support, Operating System, Desktop Support, Communication Skills, Microsoft Windows, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.