Welcome to a medical center where you're the center of attention. Pay range: $24.93 - $37.39 Monday-Friday / 830 am to 5pm / Day Shift Hybrid Work Schedule After Probationary Period: Remote & In-Office Days Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience Qualifications High school diploma or GED required. Minimum 1 year of experience in a customer service role required. Previous physician office, hospital or other frontline customer contact experience in a business setting preferred. Experience working in a high-volume call center environment preferred. Demonstrated ability to provide exceptional customer service. Excellent telephone etiquette. Demonstrated strong communication skills and ability to work effectively with people in stressful situations. Ability to multi-task, be organized and detail oriented. Demonstrated proficient computer keyboard skills. Why join Overlake? We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that truly sets us apart. Local, visible leaders who care about you. A values-based work environment. An active Diversity, Equity & Inclusion Council. Medical insurance premiums as low as $0 per month. Many Overlake services covered at 100%. Tuition reimbursement up to $10,000 per year. Generous retirement plan matching up to 7% with company match 100% vested. Pre-tax and Roth after tax deductions are available. An expanded Employee Assistance Program. A caregiver support program to help with everything from childcare to eldercare. Free parking and Orca transit passes. If this sounds like an environment where you'll thrive, we'd love to hear from you. How much will this job pay? Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions. Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us. COVID-19 vaccination requirement: After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.