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A client of Insight Global is seeking an IT Help Desk Lead to be based out of their corporate Headquarters in St. Louis, MO. The Help Desk Lead oversees all processes related to IT Help Desk operations and monitors the work of staff on the Help Desk, managing 5 technicians. Will serve as an escalation point to technical issues and troubleshoot a minimum of 3 tickets a day. Will share updates and concerns with the Help Desk Manager. Provides ongoing training in technology, procedures, and service quality standards to Help Desk Technicians.
IT Helpdesk Lead
6 month contract to hire
Monday-Friday 8am-5pm CST Shift
Pay Range: $30-37/hr
Major Tasks, Responsibilities and Key Accountabilities
Compensation:
$30/hr to $37/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Full Time
$107k-136k (estimate)
06/27/2024
07/10/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.