Job Summary: This position involves learning and applying leadership and management training skills regarding employee relations, client relations and daily hospital operations. Directly involved in training staff on procedures. Supervisors will take on duties of the Hospital Manager when the Manager is not at the hospital. Administrative duties such as ordering supplies, staff evaluations, and various hospital audits may apply to this role. Supervisory Responsibilities: The position may supervise CRS staff, Technical Staff, or both in a hospital. Duties/Responsibilities: Responsible for training staff on all aspects of Kennel, CRS, or Technician roles. Ensure team is using proper protocols and procedures when handling pets, and working with clients. Ability to learn and understand hospital flow, client appointment scheduling and employee/doctor scheduling in order to maximize hospital opportunities. Ability to maintain the hospital’s client service standards. Organizing and/or participating in all team meetings is required. Oversight over completion of daily, weekly, or monthly hospital task lists. A general understanding of hospital financial goals. This role may be involved in employee scheduling, hospital billing and financial processes, as well as addressing client concerns. Required Skills/Abilities: Team Leader Excellent communication and interpersonal skills Empathy for pets, clients, and staff Competent Teacher Problem Solver Physical Requirements: Must be able to lift at least 40 pounds. Standing for long periods of time, walking, sitting, squatting, pushing, pulling, using hands and fingers for technical and administrative work. May have extended periods of time viewing computer screens and reading. Since opening our doors in 1984, the AZPetVet family has grown to include 22 small animal, general practice hospitals in the Greater Phoenix Metro area. Bonded by our commitment to provide WOW service to our clients and patients, we are humbled and honored each day to work alongside such a dynamic and diverse team of incredible professionals. Driven by our core values of collaboration, courage, compassion, and creativity, AZPetVet employees embrace the opportunity to make a difference in our own backyard. We thrive on building lasting relationships, integrate seamlessly into our local communities – both as a veterinary practice and in our charitable endeavors, and we work hard every day to nurture and strengthen the human-animal bond. Our passion and dedication to those we serve is reflected in the promise we make to our clients each and every day.