Position Summary
The Delivery Manager is responsible for providing strategic thought leadership and measurable, defined outcomes in the delivery of a portfolio of solutions. Key focus areas will be in the direction and execution of strategic long-term technology goals, as well as leading a team of technology professionals focused on delivering stable, complete, and quality solutions. They partner with the business to identify and evaluate project ideas, determine the scope and value related, estimate the budget and resource needs, prioritize and schedule the work based on expected value and resource capacity, and monitor and control the work from initiation through value realization. The Delivery Manager role is responsible for managing a wide variety of team members, from portfolio (business, systems, functional analysts, product owners, project managers) to development (software engineers, quality analysts) to architecture and the entire lifecycle of delivery. 

Primary Responsibilities
• Partners with the business to identify and prioritize technology programs and projects required to 
realize the strategic goals and objectives of the organization. 
• Assists in defining the business case, completing a cost/risk analysis, determining the budget.
• Communicates the strategy, goals, and objectives to the portfolio teams. 
• Facilitates the annual project/financial planning process.
• Drives innovation and creative solutions that deliver business results while meeting IT operational 
guidelines. 
• Works closely with Architecture to identify the best solution to meet the business objectives and 
requirements.
• Collaborates with business partners to lead change and optimize the business model through 
automation, custom developed and package solutions.
• Facilitates the process to determine resource need and negotiates cross team resource allocations 
based on the approved prioritized roadmap. 
• Optimizes resource (time, people, money) allocations for programs and initiatives, ensuring the 
organization achieves the highest value possible from the allocation to the programs being worked.
• Works with product owners and architects to define future state, evaluates existing applications to 
determine technical changes, and oversees the delivery of quality code.
• Responsible for managing the portfolio program and project roadmap. Clearly sets expectations on 
when program/project timelines and expected value. Completes reviews to ensure value is realized and goals/objectives are met.
• Gathers information and provides portfolio level reporting on value realization, budget/actuals 
reporting, key decisions and risk/issues management.
• Responsible and accountable for the successful delivery of the assigned programs and projects in their assigned portfolio (scope delivered on time, on budget with quality).
• Manages all procurement activities related to the portfolio or programs and projects, ensuring that they are properly prioritized and providing timely updates to allow for course correction.
• Provides overall vision, direction, goals and operating practices that promote a high performing team. 
• Conducts performance reviews, merit planning, coaching and handling performance/discipline issues. 
• Mentors and develops staff through regular communication, training, coaching and succession planning. 
• Guides and leads the team through change. Manages recruiting, employee relations, staff recognition and retention.
• Measures and monitors team efficiency, productivity, and improvement opportunities through metrics.
• Coaches and mentors team members to ensure adherence to our delivery standards and practices and empowers team members to pursue autonomy, mastery and purpose.
• Trains and mentors team members on the approved standards, policies, processes, and procedures.
• Ensures that projects follow the established methodologies allowing for centralized reporting, efficient program/project delivery and consistency across business units.
• Provides technical leadership for development teams, managers, and leads.

Primary Qualifications
• Bachelor’s degree in Computer Science, MIS, Business Administration or related field or equivalent work experience
• Master's degree or other certification preferred but not required
• Project Management certification (e.g., PMP, Agile Certified Scrum Master (CSM) PRINCE2) preferred but not required

Desired Skills
• Excellent, clear, and concise communication skills, both orally and in written English
• Ability to present ideas, collaborate effectively and influence at all levels of the organization
• Coach and mentors team members to ensure adherence to our delivery standards and practices and empowers team members to pursue autonomy, mastery and purpose.
• Trains and mentors team members on the approved standards, policies, processes and procedures.
• Ensures that projects follow the established methodologies allowing for centralized reporting, efficient program/project delivery and consistency across business units.
• Sharp, energetic, assertive, results-oriented, and able to shift gears when needed in a rapidly evolving environment
• Ability to lead and motivate others at all levels and across teams
• Experience working in a traditional waterfall, agile and hybrid environment

Behavioral Competencies
• Driving Results
• Managing Innovation
• Team Building
• Coaching and Developing Others
• Influence and Persuasion
• Communicating
• Relationship Building
• Deliberative Decision Making
• Planning and Priority Setting
• Accountability

Why Clayton Homes?
Founded in 1956, Clayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built homes and off-site built housing – including modular homes, manufactured homes, CrossMod™ homes, tiny homes, college dormitories, military barracks, and apartments. Corporate headquarters is located in the Knoxville, Tennessee area, specifically, Maryville, Tennessee. Clayton is the recipient of numerous industry awards including 2019 Builder of the Year and ranks as the #2 builder of homes in the U.S. by units sold. Our site-built division, Clayton Properties Group, is the 8th largest site builder in the U.S. We achieve our results through the strength of our people and have been recognized on the 2021 Forbes Best Employers for Diversity and 2021 Forbes America’s Best Employers Lists. To learn more about Clayton Homes, got to: https://www.claytonhomes.com

Benefits
• Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
• Quarterly bonus program.
• Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women.
• Recognized as one of East Tennessee’s top technology workplaces.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.
• Paid Time Off for Volunteer work.

Business Unit - B00023