Thank you for considering a career at Mercy Health Primary Function/General Purpose of Position The Central Intake Licensed Practical Nurse, LPN registers and schedules all Home Care patients/clients. This role coordinates the intake process with physician offices, emergency departments, and other healthcare facilities and ancillary areas. They assist with insurance verification and related support duties. In addition to central intake processing, the Central Intake LPN performs necessary clinically related functions to support the intake/admission process. Essential Job Functions Welcomes patients/clients by offering service, assistance, and determining the reason for their service to facilitate activities to meet their needs Reviews clinical information, troubleshoots complex patient referrals, and discusses with appropriate personnel to ensure referral is appropriate. Enters and obtains orders for referrals Completes the insurance verification process Assigns and coordinates teams for all admissions, accommodating patient and physician requests. Works collaboratively with healthcare facilities and physician offices in support of the admission process Accurately informs team of expected discharge date of patients, works collaboratively with all areas in support of the scheduling process, and acts as a patient resource in the scheduling of follow-up procedures/appointments Performs system maintenance and clerical duties, including merging patient information when two accounts exist, loading new doctor and facility information into system. Running and updating reports as needed and validating physician licenses Performs home visits and other duties as assigned This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Current Licensed Practical Nurse (LPN) from the state of employment of LPN applicant (required) BLS Basic Life Support - American Heart Association (required) ACLS Advanced Cardiac Life Support (may be required for specialty areas) PALS Pediatric Advanced Life Support (may be required for specialty areas) NRP Neonatal Resuscitation Program (may be required for specialty areas) Current State Issued Driver’s License (preferred) Education None Work Experience 1 year of clinical patient care experience (e.g., PCT, CNA, LPN) in an acute care setting, long-term care facility, or physician practice (preferred) Training EPIC Electronic Health Record (EHR) training (preferred) Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to limited hazardous substances or body fluids.* May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Admissions Registration Insurance verification Patient Care Plans Inform medical professionals regarding patient conditions and care Demonstrate proficiency with PC and appropriate software systems Should be able to do minimal amount of maintenance of office equipment, PCs, printer, fax, and copier Critical thinking Verbal and written communication Collaboration Teamwork Conflict resolution Active listening Relationship building Time management Dependability Adaptability Flexibility Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Department: Home Care- Youngstown Home Care/DME/Hospice All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com Mercy Health is part of Bon Secours Mercy Health, one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017. The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit. For more information, visit www.mercy.com.