Summary/Objective

The Client Team Supervisor, for the evening shift, will support and develop a team of Late Shift team members, onsite. This person will manage the daily activities of their team members, ensuring compliant, efficient, and effective completion assigned tasks and support the operational management of the department.

Essential Functions

• Provide daily direction to team members to ensure client assigned workload is completed in accordance with client specified service level agreements (SLAs).
• Coach and develop team members, targeting improvement in established key performance indicators (KPIs).
• Assist team members with customer escalations, vendor issues, and high priority client requests as required.
• Conduct audits of team member work queues and review of customer phone calls to identify areas of opportunity and recognize team member best practices.
• Time and attendance maintenance of team members, including payroll approval/verification, time off tracking, and shift and break adherence monitoring.
• Conduct employee performance evaluations, corrective action, and other coaching and development activities as needed.
• Serve as key point of contact for clients, helping to build mutually beneficial relationships with Location Services’ valued client partners.
• Support executive management in ongoing initiatives as assigned.

Competencies

• Ethical conduct
• Leadership
• Performance management
• Communication proficiency
• Organization skills
• Time management

Education and Experience

• High school diploma or GED required
• Bachelor’s degree or higher, in business related field, preferred
• One (1) year supervisory experience required
• Auto-finance, collections, or call center experience preferred

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States