Overview

• Tier One Technologies is looking for a middle-tier WebSphere Application Administrator to support our US Government client.
• This hybrid position will be located in Eagan, MN.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Be part of the team that provides 24 hours a day, 7 days a week, 365 days a year support to manage all middle-tier software infrastructure both on-premises and within the external cloud, across all required environments (DEV/SIT/CAT/PROD), from provisioning through day-to-day operational support and decommissioning. This includes, but is not limited to, the management and support of all patching, certificate management, license management, regulatory compliance (PCI/SOX), automation, and general maintenance of supported servers.
• Responsibilities will also include installation, hosting design and service deployment, on-site and remote administration, user support, performance monitoring and tuning, and capacity planning.
• Manage work tasks via the ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs).
• Maintain staff qualifications to support Client’s implemented technologies: web and application servers, containers and container management, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools. Current technologies in use are Apache Tomcat, WildFly, Oracle Fusion Middle Tier (OFM), IBM WebSphere, Apache HTTP, Kubernetes, Docker and other types of containers, IBM MQ, Kafka, Zookeeper, RedHat OpenShift, RedHat 3scale Ansible, Google Cloud Platform, Microsoft Azure, Linux shell scripting, Microsoft PowerShell, JYTHON, AppDynamics, Zabbix, SolarWinds, Neustar and Splunk. After implementing new technologies supported by Middle Tier Services, ensure staff are trained prior to 30 days of “go live” date.
• Manage work tasks via the ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs) as stated in 2.2.1 Change Management Service Level Acceptance Criteria section.
• Perform a technical leadership role in the planning, development, implementation, maintenance, documentation, and support of a large and complex distributed server environment.
• Work with Program Manager, Project Managers, Engineering staff, Client Staff and Vendors to manage projects, drive outcomes and lead teams.
• Analyze and resolve complex hardware and software issues.
• Assist the Client’s development community with performing tests and implementing software, adds, and changes.
• Facilitate backups and restores of data and application code.
• Escalate unusual or unexpected findings to Client.
• Provide reports to users and managers of the status of systems as requested.
• Provide weekly status reports and maintain hours worked on projects.
• Create and maintain project plans as necessary and keep management notified of critical failures or potential missed milestones.
• Use change and case management procedures as required.
• Comply with the Change Management SLAs outlined in Change Management Service Level Acceptance Criteria.
• Provide an action plan for resolution of any/all faults detected.
• Provide documentation of all solutions to problems and document all application guidelines and issues.
• Provide reports to Management to share solutions found.
• Provide and implement escalation process and/or procedures.
• Follow the appropriate quality assurance program chosen by company’s Management.
• Provide on-site system or application support for deployment/installation as required.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 8-12 years of related professional experience.
• 4 years of experience in middle-tier Administration.
• Prior experience supporting middleware and packaged applications.
• Hands-on experience administering WebSphere Application Server ND with expertise in installation, support, analysis of logs and performance tuning.
• Excellent knowledge of supporting software on Linux. Strong understanding networking and security concepts.
• Deep understanding of JDBC, JMS connection management within WebSphere, and DevSecOps.
• Working knowledge of IBM MQ and/or other messaging technologies.
• Understanding of network standards, such as DHCP, DNS, SSL, TCP, UDP, IP, QoS and ICMP.
• Understanding of networking concepts, such as load balancing and routing.
• Ability to carry out basic network troubleshooting in a server runtime.
• Be comfortable with scripting languages to automate tasks, including Bash, Perl, and Python.
• Experience with provisioning tools, such as Chef, Puppet and Ansible, a plus. Experience with Cloud technologies (IaaS or PaaS), Manhattan WMOS and IBM Power hardware a plus.
• Excellent communication skills.
• Must be able to obtain a Position of Public Trust Clearance.
• Be able to pass a drug screening, criminal history, and credit checks.
• Must be a US Citizen or Green Card holder.
• Must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)