The AR Representative will work closely with retailers, sales, warehouse, drivers, customer service, National Call Center and others to collect outstanding balances owed and resolve discrepancies.

Working knowledge of MS Office - Word, Excel, Outlook.GENERAL ACCOUNTABILITIES : Post customer payments in an accurate / timely manner, Notify customers / sales of delivery term changes as needed, Monthly statement distribution-email specific accounts, Able to work independently without supervision and with others as a team, Maintain good working relationships, Ensure that customer service is held to the highest standard and customer accounts are reconciled and kept up to date with attention to detail and accuracy, Escalate situations to AR manager as needed.

Accurately / effectively handle a large volume of customer / driver calls. Ability to problem solve under pressure with tight deadlines.

POSITION OVERVIEW : Responsible for entering customer payments into SapphireResearching and reconciling discrepancies and credits on the customer account.

Also responsible for updating and maintaining all aspects of their customer account portfolio - contact information, notes on account status, courtesy calls and handling customer requests.

Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status.

Responsible for a high volume of customer accounts.GENERAL ACCOUNTABILITIESPerform collection procedures as outlined in SOPs escalate to supervisor as neededFollow up and review accounts for compliance with state credit law and SOPs notes, courtesy calls, etc.

Cash application through various payment methods such as checks / cash, EFT, Online Bill Pay, Drivers, NSFs and notify customer / sales of term changesMonthly statement distribution Work with sales and other departments to handle disputes on accountsAble to work independently without supervisionMaintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers Ensure that customer service is held to the highest standard, maintaining good working relationship Ensure that customer accounts are reconciled and kept up to date with attention to detail and accuracyEnsure that customer questions are answered timely Accurately and effectively handle large volumes of orders and calls.

Ensure that customer service is held to the highest standard, maintaining good working relationship with outside and inside contactsResponsible for problem solving with a positive and professional demeanorAble to work under time pressure and maintain / produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer

Last updated : 2024-06-26