Job Summary:

This is an opportunity to join a highly entrepreneurial and growing business, backed by investors who represent leading figures within the equipment rental industry. Field Service Technicians are a key component to the success of our Company. We are looking for a skilled individual who will uphold the highest of standards when working on Cisco Equipment's and our Customers' equipment.

Scope & Responsibilities:

Field Service Technicians report to the service manager and are responsible for the effective repair of machine components in the field, at high levels of quality. This individual must work independent of direct supervision in a field environment. The Key responsibilities of this position will include:

• Recondition and Repair Equipment and Components.

Plan methods and sequence of performing repairs assigned

• Pre-Order all parts and materials required to perform assigned repairs
• Effect the repairs required in a safe and effective manner
• Ensure all repairs are completed as assigned
• Ensure the cosmetic appearance upon completion as required
• Ensure all parts and materials not used are returned as per guidelines
• Maintain the work area in a clean and safe condition
• Maintain Good Working Records for Time, Parts, Supplies, and Outside Purchases in Repairs.
• All record-keeping methods are followed per instructions
• All cost-related items are included in the job jacket
• Ensure all records kept are legible or in compliance with established methods
• Report all record-keeping daily from the field, even when not returning to the company daily.
• Maintain and Care for Shop Tools, Equipment, and Vehicles.
• All specialty tools used on the job are obtained using the methods established
• All tools and special equipment used on repairs are clean before being returned
• All specialty tools used on jobs are returned to the original location in working condition
• Maintain the field vehicle in a manner aimed at ensuring proper operations and condition
• Maintain the field vehicle in a clean and cosmetically pleasing manner as per guidelines
• Maintain personal appearance in a professional and neat condition
• Communicate with Others Professionally.
• All communications with customers is conducted in a manner reflecting respect and honesty
• All communications with co-workers is conducted following the golden rule
• Ensure that communication is done clearly and calmly
• Perform Diagnostic Inspections as Directed.
• All fieldwork requires repair determination, by the technician, once at the machine
• Any inspections required to determine the cause of failure is done following established guidelines
• All inspections are completed with the cause of failure identified
• All failures identified are matched to solutions necessary to affect a repair