15 Call Center Customer Service Representative Jobs in Johnston, RI
A-Line Staffing Solutions is Hiring a Call Center Customer Service Representative Near Johnston, RI
Job Description
NOW HIRING!!! SEEKING EXPERIENCED CALL CENTER AND CUSTOMER SERVICE PROFESSIONALS FOR THE CONSUMER LENDING DEPARTMENT IN THE Johnston, RI OFFICE! You will be responsible for answering calls providing product information and helping the customer by being informative empathetic and eager to quickly solve a customers problem. APPLY NOW TO BECOME A PART OF OUR GREAT TEAM!
***This role is NOT remote and would require you to work ON SITE***
Schedule: Position is to work at least 1 weekend shift. Start times: mid afternoon late evening (looking for flexible candidates available for any set schedule between 8am-12am)
JOB RESPONSIBILITIES/TASKS:
- Identify and respond to customer inquiries by actively listening in order to determine their needs.
- Provide accurate information to customers as it relates to credit decisions based on applications submitted.
- Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
- Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Adhere to all Call Quality and Operational standards and expectations
- Assist with any additional duties required to meet the business line needs.
Qualifications :
- 1-2 years minimum related World class customer service
- Able to organize as well as the capability to manage multiple tasks simultaneously
- Ability to learn and attain new knowledge and new concepts quickly
- Ability to identify and resolve issues efficiently and effectively for customers
- Good verbal/written/interpersonal communications
- Excellent listening and problem solving skills
- Good interpersonal skills with the ability to navigate through difficult situations
- Team player
Must have High School Diploma or Equivalent
APPLY TODAY! Dan Lupo / A-Line Staffing Solutions
Job Summary
Full Time
$38k-49k (estimate)
06/21/2024
07/04/2024
alinestaffing.com
MOUNT PROSPECT, IL
200 - 500
2005
RAYMOND LICHOCKI
$10M - $50M
Business Services
Related Companies
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