Customer Service Rep

A & M Answering Inc – Lafayette, LA

We are seeking telephone operators to join our staff and fill full-time or part-time positions. A & M provides services 24 hours, 7 days a week. You will be responsible for assisting callers by completing accurate and descriptive messages to be relayed back to our clients. You will have the opportunity to work in a friendly, fast-paced environment where your ability for patience, compassion, and attention to detail will allow you to excel in your position.

Responsibilities:

• Manage customer calls and requests
• Complete and dispatch accurately detailed messages to our customer base
• Oversee account updates, as well as perform routine system-wide checks

Qualifications:

• Customer service knowledge with problem resolution skills
• Excellent verbal and written communications abilities
• Type 45 words per minute
• High school diploma or equivalent
• Ability to prioritize and multitask
• Ability to handle sensitive calls, occasionally from individuals affected by a debilitating disease
• Ability to follow established and departmental policies and procedures
• Ability to build a positive and professional rapport with clients

Please apply with the understanding that with a business like ours, 24-hour coverage is a necessity. We never close! We are seeking patient and compassionate applicants who will make a commitment to this position. Bilingual applicants are encouraged to apply! We hope you’re interested in joining our team!

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Shift:

• Day shift
• Evening shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Lafayette, LA: Relocate before starting work (Required)

Work Location: In person