Our next IT Support Engineer hero?

Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions.

Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain exposure to the latest hardware and tools, including our own bespoke engineer software.

Your success is our success and that’s why we will support you in reaching your full potential through ongoing training and development. We take reward and recognition seriously, each quarter we recognise service excellence globally as part of our Engineer Hero Awards.

The role:

Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams and Cisco video conferencing.

Provide support to UC engineers for Telecom projects, perform statistical analysis, analyze datasets and generate reports.

Organization

• Planning, executing, tracking multiple meetings.
• Ability to keep up to date on virtual event technology.
• Liaison between facilities, Booking team

Coordinating (Webcast production)

• Scheduling, booking, planning events, conduct dry-runs, pre-production and post-production.
• Attend meetings with stakeholders to identify issues and make recommendations.

Technical skills

• Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc.
• Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Center, vMix, Pearl 2, IBM (Ustream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro

Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.

Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.

Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences.

Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities.

Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.

Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.

Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.

Collaborate closely with the Unified Communications and Collaboration (UCC) team to prioritize tasks, assignments, and daily operations.

Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.

About you

• Minimum 3 years of experience in IT working as AV/Telecom support technician
• Minimum bachelor’s degree in computer science, Engineering or related discipline
• Experience using collaboration and conferencing tools such as Cisco Webex, Microsoft Teams
• Experience with Vyopta, Pexip CVI, Magic Info, Novisign, Cisco TMS and Expressway is a plus
• Technical, analytical, and presentation skills with a high degree of self-motivation and can-do attitude with strong MS office skills
• Ability to work in a dynamic environment and adhere to tight deadlines.
• Resilient and result driven to meet the required deadlines.
• Strong communication and interpersonal skills (verbal and written)

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.

NO AGENCIES

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.