ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

• Monitor all assigned program clients. Develop and maintain supportive relationships with clients and provide general support and encouragement.
• Provide basic administrative navigation assistance to clients as designated in their individual service plans.
• Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques. Alert relevant Program Supervisors about clients who are struggling or in distress.
• Assist new clients with move-in and program onboarding.
• Use onsite facilities to launder new client laundry and program linens.
• Maintain log of residents’ entry and exit from the facility. Conduct floor walk-throughs and room checks to monitor client well-being and ensure clients are following program protocols.
• Distribute client medication, monitor client self-medication, and maintain medication log.
• Complete daily shift reports and other documentation, as required.
• Monitor clients during mealtimes to ensure assigned dining schedules are observed. Escort clients throughout the facility, as required.
• Administer scheduled and random drug screening, as required.
• Write case notes and maintain client files and documentation. Complete required data entry to ensure client files are audit compliant.
• Maintain client confidentiality according to HIPAA and organization requirements.
• Complete all assigned staff trainings and courses.
• All other duties as assigned.

REQUIRED SKILLS:

To perform the job successfully, applicants should demonstrate the following skills.

• Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
• Comfortable using Microsoft Office applications, including Word and Excel.
• Comfortable using patient health databases and completing basic data entry.
• Ability to:
  • o Maintain professional composure in emotional and complex situations.
  • o Maintain organized workspace and documentation.
  • o Communicate information and ideas in writing in a clear and concise manner.
  • o Perform work duties with limited supervision.
  • o Work in an environment with frequent periods of moderate to loud noise.
  • o Stand and sit for long periods of time.
  • Ability to lift up to 25 pounds.