SUMMARY: This position is responsible for providing general support to and oversight of clients; enforcing program procedures; ensuring living areas are maintained.

SCHEDULE:

5 Days/week 3:00pm to 11:00pm

DUTIES AND RESPONSIBILITIES:

• Monitors all assigned program clients and provide general support.
• Alerts relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
• Responds to client personal and interpersonal issues in a professional manner uses approved de-escalation techniques.
• Assists new clients with move-in and program onboarding.
• Maintains log of residents’ entry and exit from the facility.
• Conducts floor walk-throughs at designated intervals.
• Conducts room checks to monitor client well-being and ensure clients are following program protocols.
• Distributes client medication; monitors client self-medication; and maintains medication log.
• Completes daily shift reports and other documentation, as required.
• Monitors clients during mealtimes to ensure assigned dining schedules are observed.
• Escorts clients throughout the facility, as required.
• Administers scheduled and random drug screening, as required.
• Maintains client confidentiality according to HIPAA and organization requirements.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software.
• Other skills required:
  1. One or more years of experience in social services, healthcare, security, or related field preferred.
  2. Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  3. Maintain professional composure in emotional and complex situations.
  4. Maintain organized workspace and documentation.
  5. Communicate information and ideas in writing in a clear and concise manner.

• Ability to perform work duties with limited supervision.