About A-SAFE and the role:

The A-SAFE Group is a leading global workplace safety solutions provider. Since 1984, the business has been pioneering state-of-the-art solutions that safeguard people and assets across a variety of sectors, all around the world.

Innovation has been a watchword for A-SAFE since the company’s very beginning, with the business being the inventor and original manufacturer of the world’s first industrial strength polymer barrier safety system. The business continues to pioneer game-changing workplace safety technology to this day, supplying warehouses, factories, airports, car parks and other industrial workplaces worldwide.

A truly global business, the A-SAFE Group is headquartered in the UK and has 17 international subsidiaries, including Germany, France, Italy, Netherlands, Scandinavia, Belgium, Spain, USA, UAE, Japan and Canada, as well as a host of trusted global partners, meaning the business is represented in more than 65 countries worldwide.

The A-SAFE Group operates state-of-the-art manufacturing facilities in the UK and maintains global distribution networks and facilities, allowing the business to provide innovative solutions to the world’s largest and best-known brands including Nestlé, Coca-Cola, BMW, 3M, Heathrow Airport, Unilever, Amazon, and Jaguar Land Rover.

In the role for IT Support Desk, you will serve as the initial contact for escalation, addressing concerns promptly or advancing them when immediate solutions are not feasible. You'll Manage the acquisition, setup, and implementation of end-user equipment and cell phones, and offer both primary and secondary IT support to staff members on a local and international scale, as needed.

Key Responsibilities:

• Purchase hardware/software in order to meet business requirements, ensuring stock is controlled and assets managed in line with current processes.
• Install and configure all hardware and related software, replacing/repairing elements of hardware as required
• Great experience surrounding IOS and windows 11 operating systems
• Install, maintain and configure cell phones and data devices as required.
• Provide general administration and support for company's key software
• Azure Active Directory and Office 365 administration
• Have a security focused mindset, escalating issues to our Cyber Security Lead as required.
• Verify and control licenses and versions for each application and operating system
• Monitor infrastructure activity and capacity levels and escalate issues to our Infrastructure Engineer as required
• Respond to local/global user queries/tickets in a timely manner in line with company SLA
• Ensure local hardware and software are in line with UK standardization goals

Must Have:

• Excellent communication skills, able to interact with a diverse range of colleagues in both technical and non-technical terms.
• Proficiency in troubleshooting Microsoft applications like Intune, Azure, Office 365, Teams, SharePoint, and Exchange.
• A continuous improvement mindset, always looking to enhance knowledge and develop other skills to solve problems effectively.

Nice to Have:

• Previous experience within a similar 1st or 2nd line support role
• Proactive IT Support experience
• LAN/WAN/WLAN experience
• Hyper-V experience
• SonicWALL experience
• Network and switch experience