56 Customer Experience Specialist Jobs in Nashville, TN
A Shop of Things is Hiring a Customer Experience Specialist Near Nashville, TN
Job Description
- Company parties
- Employee discounts
- Flexible schedule
As the Customer Experience Specialist at A Shop of Things, your role is to provide support to our online customers for both of our ecommerce businesses. In this role, you are the voice of our business and are responsible for maintaining a high level of customer satisfaction.
The ideal candidate for this role will be self-motivated, have a strong attention to detail, an advanced ability to provide high quality customer service, and an innate ability to problem-solve in the moment.
Responsibilities include:
- Checking and responding to customer inquiries in a timely manner
- Keeping in communication with cross-functional teams about product issues
- Daily communication with our fulfillment center to maintain order queue
- Analyzing potentially fraudulent orders
- Daily, weekly, and monthly reporting
- Maintaining the sites FAQ and keeping procedural documentation up to date
- Collecting and analyzing data from customers in order to improve our processes, procedures and products
- Proficiency in Excel or Google Sheets.
- Excellent written communication skills.
- Ability to develop and maintain processes and systems to increase efficiency and streamline operations.
- Ability to prioritize tasks, multitask, and to meet goals efficiently.
- Capacity to use critical thinking to identify and resolve problems independently.
- Ability to work independently with minimal supervision.
- Experience working in Shopify is a plus, but not required.
- Ability to make informed decisions to resolve conflict and increase productivity and profitability.
- Ability to build positive relationships with customers.
- A polite, friendly, and helpful demeanor.
- An understanding of our products and catalog
- Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.
- High school diploma or GED equivalent
- Reliable internet and transportation
- A minimum 1 year of e-commerce customer service experience
- Must be able to pass a background check
- Must already have a computer
- Must live in the state of TN
Flexible work from home options available.
Job Summary
Full Time
$60k-79k (estimate)
07/05/2024
07/18/2024
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
