Description

Come join our AWesome team and learn what has made A&W a brand that has thrived for over 100 years! 

Summary

The Franchise Administrator supports the Paralegal in the preparation, communication, and tracking of legal documentation to Franchisees, manages the Franchise record-keeping database (FranConnect) and collaborates with Accounting to ensure the collection of royalty and advertising payments. This position is integral to the team, emphasizing compliance with all laws, regulations, and company-specific requirements. The Franchise Administrator position reports to the Paralegal.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Efficient and organized management of franchise documents; such as development agreements, new franchise agreements, transfer agreements, and renewal documents.
2. Ensures the accuracy of all information within the franchise records management database (FranConnect).
3. Preparation of both domestic and international month-end store reports.
4. Collaborates with Accounting to ensure the collection of royalty and advertising payments; Accurate and timely uploads of collection notices into FranConnect.
5. Collection of Profit & Loss data to complete specific sections of the Franchise Disclosure Document annually. 
6. Send seasonal opening/closing, grand opening, transfer, and termination notices to the appropriate email distribution lists. Track changes as needed for the annual Franchise Disclosure Document.
7. Ensure that Franchise Partners send annual insurance updates and upload new policy information into FranConnect.
8. Initiate mystery shops as needed; Collect results and information and distributes to the appropriate parties. 
9. Manage the administration of the Steritech program, such as sending first and second notices.
10. Send notifications of any changes in ad or royalty rates to Franchise Partners.
11. Support Franchise Growth Leaders in Franchise Partner support.
12. Maintain effective, professional working relationships with Franchise Partners, vendors, and co-workers.

Competencies

1. Excellent written and verbal communication skills.
2. Exceptional work ethic, integrity, and ability to maintain confidentiality.
3. Extremely organized and attentive to detail.
4. Commitment to follow-up and follow-through.
5. Ability to manage multiple requests, meet deadlines, and work in a fast-paced environment under time and resource constraints while maintaining accuracy.
6. Self-motivated and able to problem-solve independently and in a collaborative environment.
7. Excellent interpersonal, negotiation, and conflict resolution skills. Collaborative and inclusive mindset. 
8. Strong technical skills in Microsoft Office software, including Excel, PowerPoint, Outlook, and Teams. 
9. Excellent knowledge of document management software such as DocuSign and Adobe PDF Reader/Editor. 

Requirements

Physical Demands

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder as necessary. Additionally, all corporate employees will be asked to work in the company-owned restaurants at least two times a year for shifts lasting 4-9 hours. Standing, cleaning and fast-paced mobility is expected during work in the restaurants.

Position Type and Expected Hours of Work

This is a full-time position, and A&W offers a hybrid schedule. Schedules will fall sometime between 7am and 7pm Monday-Friday, with rare weekend and evening events required. This position would be expected to report to our Lexington, KY headquarters. Schedules are subject to supervisor and/or Company approval. 

Required Education and Experience

1. 2 years of administrative experience
2. Experience with document database management 
3. Excellent skill with MS Office Suite
4. Experience proof-reading and/or detailed document review

Preferred Education and Experience

1. Experience in the franchising industry heavily preferred
2. Contract experience
3. 5 years of administrative support experience
4. Bachelor’s and/or Associates Degree

Equal Opportunity Employment

It is the policy of A&W Restaurants, Inc. to offer equal employment opportunity in all aspects of the employer/Team Member relationship without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, sexual orientation, gender, gender identity, genetic information, tobacco smoking status, or any other status protected by law. A&W Restaurants, Inc. acts in compliance with the requirements and intent of applicable federal, state and local laws and regulations to protect the right to equal opportunity employment.