1 Web Hosting Team Lead - Remote Job in Ann Arbor, MI
A2 Hosting is Hiring a Remote Web Hosting Team Lead - Remote
- Lead high-performing migrations teams for both internal and external projects; includes monitoring migration queue, removing roadblocks, managing staffing levels, and motivating team members
- Track and manage the productivity and performance results of migrations team members
- Ensure team members are adhering to company policies and procedures, including support standards, migration workflow, and escalation procedures
- Participate in Slack Migrations channel by providing guidance and advice as well as taking ownership of requests and ticket escalations
- Collaborate with HR and other members of Support Leadership to interview, onboard, and train new team members
- Complete and deliver performance reviews for team members, including 90 day and annual reviews
- Plan, develop, and execute trainings for migrations team
- Provide a continuous feedback loop to the Support leadership team regarding team performance, training, and other improvement opportunities
- Assist with migration queue as necessary to ensure timely customer responses
- 2 years of professional-level Linux administration experience
- 1 years of leadership experience
- Experience in a web hosting or similar technology company
- Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
- Intermediate to advanced knowledge of MySQL, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors
- Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
- A Quality Assurance score of 95% or higher
- A continued productivity score of 4 items or better completed per hour
- Consistent and Reliable attendance
Job Summary
Full Time
IT Outsourcing & Consulting
$112k-154k (estimate)
01/19/2024
07/07/2024
a2hosting.com
ANN ARBOR, MI
25 - 50
2003
BRYAN MUTHIG
$5M - $10M
IT Outsourcing & Consulting
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About A2 Hosting
A2 Hosting is your high performance web hosting provider. With an exclusive SwiftServer platform and Turbo Servers that load pages up to 20X faster than our competition, we'll help your site fly! Our range of fast hosting products vary from Shared, VPS Hosting, Cloud VPS, Managed VPS, Reseller and Dedicated servers. Our 99.9% uptime guarantee will see that your site will be visible for viewing at all times. The bundle of unique resources that our clients enjoy is immense. Just some of the services you will experience are outstanding customer support via our Guru Crew, our A2 Optimized site acc...elerator, developer friendly hosting and our own back up server technology, Server Rewind! We offer loads of free blogs, forums, CMSes and more available to be installed with just one click.
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