10 Inbound Call Center Representative Jobs in Cincinnati, OH
A5 Experimental Promotions is Hiring an Inbound Call Center Representative Near Cincinnati, OH
We seek a motivated and customer-oriented Inbound Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services.
Duties
- Answer incoming calls promptly and professionally
- Respond to customer inquiries and resolve issues efficiently
- Maintain a high level of customer satisfaction
- Perform data entry tasks accurately and in a timely manner
- Utilize computerised systems to access and update customer records
- Follow call center scripts when handling different topics
Skills
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in office software applications
- Prior experience in customer support or service is preferred
- Ability to navigate computerised systems effectively
If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity as an Inbound Call Center Representative.
Job Type: Full-time
Pay: From $44,865.00 per year
Benefits:
- 401(k)
- Paid time off
- Parental leave
Shift:
- 8 hour shift
Ability to Commute:
- Cincinnati, OH 45202 (Preferred)
Work Location: In person
Job Summary
Full Time
$33k-42k (estimate)
09/02/2024
12/27/2024
The job skills required for Inbound Call Center Representative include Customer Service, Call Center, Problem Solving, Customer Support, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be an Inbound Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Inbound Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Inbound Call Center Representative positions, which can be used as a reference in future career path planning. As an Inbound Call Center Representative, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inbound Call Center Representative. You can explore the career advancement for an Inbound Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming an Inbound Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inbound Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Inbound Call Center Representative job description and responsibilities
Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions.
05/04/2022: Boulder, CO
You'll be answering incoming calls from customers with inquiries on product orders.
04/03/2022: Petersburg, VA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
03/22/2022: Tucson, AZ
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
03/13/2022: Laramie, WY
You troubleshoot both product or service issues with the customer to attempt to find a resolution.
05/29/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inbound Call Center Representative jobs
A successful Inbound Call Center Representative must have an empathy for their customers' needs.
03/31/2022: Burlington, VT
Inbound Call Center Representative should use pre-determined call center metrics to gauge customer success.
03/14/2022: Tulsa, OK
Must have an excellent attitude towards their work.
05/30/2022: Durham, NC
The most skilled Inbound Call Center Representative have more than a way with words and access to relevant customer data.
03/14/2022: Omaha, NE
As Inbound Call Center Representative you must have 1-2 years of call center experience or customer service experience.
05/03/2022: Charlotte, NC
Step 3: View the best colleges and universities for Inbound Call Center Representative.
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