108 desktop support technician houston tx Jobs in houston, tx
Cynet Systems is Hiring a Desktop Support Technician Near Houston, TX
Responsibilities:
- Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in users environment.
- Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites.
- Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party.
- Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
- Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation
- Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software.
- This list may change from time to time and should be updated on a regular basis.
- Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization
- Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate the same appropriately.
- Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users.
- Conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the locations.
- Coordinate any physical space requirements as determined during the Site survey review.
- Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC.
- Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
- Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures.
- Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location.
- Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT .
- Cancel Network Transport Services that are no longer required after completing the IMACD.
- bility to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops.
- Safely move equipment point to point using wheeled carts and vehicles.
- IMACD & Asset Inventory experience .
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- bility to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- bility to use remote desktop connectivity applications.
- Working knowledge of imaging utilities such as Ghost, SCCM, etc.
- Delivery and setup of PC equipment to end-users.
- Use a trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- bility to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshooting.
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems.
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.
- Servers: 2012, 2008 r2, 2008, 2003, 2000.
- Functionally capable with Apple OS X.
- dvanced troubleshooting skills with hard drive encryption software.
- dvanced level skills in the Microsoft Office Suite:
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrate strong skills supporting printers in an enterprise environment.
- dvanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
Job Summary
Full Time
$59k-73k (estimate)
06/26/2024
07/14/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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