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Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!
As an Automotive Service Advisor for AAA Tire & Auto Service, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today!
Location Address: 1405 N. Broadway, Lexington, KY 40505
At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:
Competitive hourly compensation starting at $20.45/hr, PLUS opportunities for additional income through an uncapped monthly performance bonus, spiffs and contests!
Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You’ll get Sundays off and another day during the week off, dependent on business need.
Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance. Coverage begins 30 days after you start.
Over 2 weeks of Paid Time Off accrued during the first year of employment
8 Paid Holidays each year
401(k) plan with up to a 7% Company Match on retirement contributions
FREE Company-Paid Life Insurance
Tuition Reimbursement (up to $5,250 per year)
FREE AAA Premier Level Membership
An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment
Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!
What our Automotive Service Advisors do:
Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
What you will need to succeed:
High School Diploma or equivalent.
Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
Valid Driver’s License.
Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
Authorized to work in the USA.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Car CareFull Time
$46k-59k (estimate)
07/27/2024
09/26/2024
aaa.com
WILMINGTON, DE
3,000 - 7,500
1900
THOMAS C WIEDEMANN
$1B - $3B
AAA. Always here for our Members, communities, and you. Welcome to AAA Northern California, Nevada & Utah. For well over a century, weve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance were famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still ...so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. Were always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. Youll also be able to take comfort in knowing that youll be covered by some of the best and competitive benefits in the industry.
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The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.