4 Manager, Club Fleet Operations Jobs in Columbus, OH
AAA CLUB ALLIANCE is Hiring a Manager, Club Fleet Operations Near Columbus, OH
- A competitive salary commensurate with experience.
- Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
- 8 Paid Holidays.
- 401(k) plan with company match up to 7%
- Health & Life Insurance.
- Tuition reimbursement up to $5250/year and professional certifications.
- Complimentary AAA membership (inclusive of product & service discounts).
- Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.
- Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.
- Direct reporting levels to include but not limited to 1-3 Supervisors, up to 60 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director.
- Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet.
- Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.
- Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.
- Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.
- Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.
- Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).
- Ability to possess and maintain a valid Driver’s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
- Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.
- This position is considered Emergency Personnel (incumbent in this position is on call as needed, reporting to work during inclement weather and other types of emergencies).
- This position is "on call" on a 24/7 basis and requires working beyond normal business hours as necessitated by weather or business conditions.
Our Investment In Diversity, Equity, And InclusionAt ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job CategoryFleet
Job Summary
Full Time
$82k-115k (estimate)
06/24/2024
07/21/2024
aaa.com
WILMINGTON, DE
3,000 - 7,500
1900
THOMAS C WIEDEMANN
$1B - $3B
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About AAA CLUB ALLIANCE
AAA. Always here for our Members, communities, and you. Welcome to AAA Northern California, Nevada & Utah. For well over a century, weve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance were famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still ...so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. Were always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. Youll also be able to take comfort in knowing that youll be covered by some of the best and competitive benefits in the industry.
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