4 Call Center Sales Representative (51172) Jobs in North Andover, MA
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AAA Northeast is Hiring a Call Center Sales Representative (51172) Near North Andover, MA
North Andover, MA
Remote Type
Fully Remote
Position Type
Full Time
Job Shift
1st Shift
Job Category
Customer Experience
DescriptionWork schedule: Monday - Friday 10am to 7pm; Rotating Saturdays 9am to 1pm
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
This role is responsible for generating outbound retention calls and mailings to grow Club membership totals. Additionally, this role services inbound calls by aiding in problem resolution and provides clerical support to the department. Other duties may be assigned as needed.
What You Will Do
- Places outbound retention calls to potential and lapsed members. Works from files and member lists from throughout the company, including other regions. Conducts research on member contact information; generates physical and electronic mailings if necessary. Utilize all customer service training and superior communication skills to emphasize the value of membership with AAA. Strive to continually grow Club membership totals.
- Receives incoming calls from prospective and current Club members; explains benefits of AAA membership to prospective members and sells Primary and Associate memberships, upgrades, and/or additional products and services; closes sale by obtaining accurate member and credit card information, using computerized system for information gathering. Answers phone inquiries from members and ensure timely and effective processing of all change requests; escalates issues as necessary. Troubleshoots and provides problem resolution. Delivers Five Diamond Service standards on every telephone call or conversation with all members, prospective members and co-workers. Exhibits both understanding and effective application of Club guidelines, including Value Statement, Club Culture and Code of Conduct.
- Provides support for Branch Offices and other Club departments. Answers questions and provides both details and clarification regarding membership policies, procedures and programs. Works closely with Club trainers when introducing new procedures and policies; may assist with employee training and mentoring as determined by the department Manager.
- Will effectively utilize a variety of communication and data processing technology including: MemberzPlus, Touch Points, D-3, Navigator, Outlook, Excel and Word.
- Performs other job-related duties as assigned.
Job Summary
Full Time
$41k-53k (estimate)
06/23/2024
06/24/2024
northeast.aaa.com
RAYNHAM, MA
1,000 - 3,000
1925
VENILIA SOUSA
$50M - $200M
Related Companies
The job skills required for Call Center Sales Representative (51172) include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Sales Representative (51172). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Sales Representative (51172). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Sales Representative (51172) positions, which can be used as a reference in future career path planning. As a Call Center Sales Representative (51172), it can be promoted into senior positions as a Chat Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Sales Representative (51172). You can explore the career advancement for a Call Center Sales Representative (51172) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Sales Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Sales Representative job description and responsibilities
Call center sales representatives generally provide telecommunication services to customers.
01/11/2022: Rapid City, SD
They place outbound calls to customers to promote and conduct sales of their products and services.
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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
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Handling and resolving customer complaints regarding product sales to customer service problems.
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Call center sales representatives consist of contacting prospects or existing clients to sell products or services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Sales Representative jobs
Good Call Center Sales Representatives often stand out from the crowd by being able to tailor the experience to specific customers.
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After all, call center agents might have to handle a chatty customer one moment and an angry one the next.
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Educational requirements vary for call center sales representatives and depend on the type of products sold.
01/28/2022: Wichita Falls, TX
Pinpoint problems and opportunities by location, communication channel, and other sales and service criteria.
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Ultimately, the goal should be to create a unified experience for the customer, whether they speak with sales or customer service.
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Step 3: View the best colleges and universities for Call Center Sales Representative.
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