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JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
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Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.
*This is an onsite role at the Phoenix 7th Street Branch.*
Essential Functions
Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.
Knowledge/Skills Abilities
Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).
Education & Experience / Licenses & Certification
High school diploma or GED required
Valid Driver's License required
Current P&C License or the ability to obtain a P&C License required. Insurance industry knowledge preferred
The ability to obtain Arizona MVD certification (RACF) required. Previous MVD experience preferred
2-3 years Supervisory experience required
Work Environment/Physical Requirements
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
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Full Time
$41k-51k (estimate)
06/21/2024
07/06/2024
aaa.com
LOCKPORT, NY
3,000 - 7,500
1900
MARION E BICKER
$1B - $3B
AAA. Always here for our Members, communities, and you. Welcome to AAA Northern California, Nevada & Utah. For well over a century, weve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance were famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still ...so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. Were always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. Youll also be able to take comfort in knowing that youll be covered by some of the best and competitive benefits in the industry.
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The following is the career advancement route for Member Experience Generalist positions, which can be used as a reference in future career path planning. As a Member Experience Generalist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Generalist. You can explore the career advancement for a Member Experience Generalist below and select your interested title to get hiring information.