Travel Customer Service Specialist

AAA Washington - Issaquah

Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Issaquah, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories.

Successful candidates will have a minimum of 1 years of experience in customer services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus!

MAJOR RESPONSIBILITIES INCLUDE:

· Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents

· Handle customer needs or connect them with the right expert for resolution

· Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients

· Act as a subject matter expert for AAA membership

· Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card

· Utilize a POS system and accurately process transactions

Preferred Qualifications:

· Associate or bachelor’s degree

WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington. 

Eligible benefits include:

· Health insurance (medical vision, prescription drug, and dental)

· Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave 

· Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth 

· 401(k) with Employer Match 

· Life, STD, and LTD insurance 

· Flexible Spending Accounts 

· 4 Hours of Volunteer Time Off every year 

· Free Premier RV AAA Washington Membership 

· Paid, on-going training throughout your career 

· THRIVE wellness program 

SALARY:

· Target hiring salary range is $20.63 to $25.26 per hour and offer rate is based on experience. 

· Opportunity for Annual Company-wide discretionary bonus.

RANKED AS ONE OF WASHINGTON’S 2023 BEST PLACES TO WORK by Puget Sound Business Journal 

· AAA Washington is committed to hiring and retaining a diverse and inclusive staff. 

· We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas. 

· We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area. 

· AAA Washington is a drug-free workplace.