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Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
**Skills for Success**
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
**The Work**
Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
**Requirements**
United States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aarons Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Full Time
$40k-51k (estimate)
06/24/2024
07/09/2024
aarons.com
JACKSONVILLE, FL
7,500 - 15,000
2017
Public
ED QUINONES
$3B - $5B
Consumer Services
SIC is a Georgia-based building materials firm that distributes interior surface products for residential and commercial builders.
The following is the career advancement route for Customer Account Advisor positions, which can be used as a reference in future career path planning. As a Customer Account Advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Advisor. You can explore the career advancement for a Customer Account Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Advisor job description and responsibilities
Some will spend most of their day on the telephone or communicating with customers via computer, while others with deal face-to-face with customers.
03/05/2022: Saint Petersburg, FL
One part of the role could be to help customers with product selection, or deal with after sales care.
01/12/2022: Schenectady, NY
Entering data onto a computer system, either while on the phone with the customer or after (wrap up) may form part of the role.
02/02/2022: Sumter, SC
They often communicate with customers via a phone call.
03/19/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Advisor jobs
A client advisor's role and duties vary from one organization to another.
03/26/2022: Oklahoma City, OK
There are several educational requirements to become a client advisor.
03/02/2022: New Britain, CT
Have a clear escalation pathway.
03/29/2022: Honolulu, HI
Ability to use positive language.
02/06/2022: Harlingen, TX
Ask for direct feedback from customers and colleagues.
04/04/2022: Parkersburg, WV
Step 3: View the best colleges and universities for Customer Account Advisor.