118 Customer Support Agent Jobs in Atlanta, GA
Aaron's Family of Companies is Hiring a Customer Support Agent Near Atlanta, GA
Summary
The Customer Support Agent is responsible for supporting the retail locations store teams, BrandsMart Leasing customers, and at times the Operations Hub. This could include, but is not limited to, explaining the lease application process and lease transaction, explaining the benefits of auto pay, conducting quality control calls, handling customer service issues, retail location service issues, taking payments, and handling customer opportunities. This team member upholds the culture and standards of our Company. The Customer Support Agent must constantly strive to meet all business goals and exceed customer expectations. This is a new position and will evolve over time, resulting in additional responsibilities being added.
Duties and Responsibilities
- Partner with the retail team members to deliver a seamless customer experience throughout the lease transaction process while delivering excellent customer service to foster business growth and high level of customer satisfaction.
- Complete quality control calls on all new lease agreements.
- Ensure that accurate customer record(s) are entered and maintained in the Company's computer system(s)
- Handle customer service opportunities and review such opportunities with their supervisor.
- Achieve and maintain the highest level of compliance with applicable policies, procedures, regulations, and laws.
- Answering phone calls from customers and retail locations.
- Researching delivery issues.
- Handling customer cancelations, exchanges, and returns in retail locations.
- Researching leases to ensure that items are not being leased that should not be and reporting to supervisor when there is an issue.
- Contacting customers to let them know that they still have purchase power.
- Ensuring the customer understands the lease to own agreement with customer during the follow up call.
- Auditing lease agreements to ensure they get transferred to the operations Hub.
- At times assisting the operations hub with taking payments or certain collection activities.
- Ensuring and researching that all credits have been issued to BML from retail locations.
- Any other responsibilities, tasks, or duties as assigned.
Job Summary
Other
$39k-49k (estimate)
08/14/2024
10/12/2024
The job skills required for Customer Support Agent include Customer Service, Customer Support, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
Step 3: View the best colleges and universities for Customer Support Agent.
