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**The salary range for this role is $12.75 to $13.50. This position is also eligible for incentive pay based on performance.**
Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
**Skills for Success**
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
**The Work**
Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
**Requirements**
United States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aarons Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Full Time
$40k-50k (estimate)
06/29/2024
07/14/2024
aarons.com
JACKSONVILLE, FL
7,500 - 15,000
2017
Public
ED QUINONES
$3B - $5B
Consumer Services
SIC is a Georgia-based building materials firm that distributes interior surface products for residential and commercial builders.
The following is the career advancement route for Customer Accounts Advisor positions, which can be used as a reference in future career path planning. As a Customer Accounts Advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Accounts Advisor. You can explore the career advancement for a Customer Accounts Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Accounts Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Accounts Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Accounts Advisor job description and responsibilities
Customer account advisors need to have an outgoing and positive attitude to enable them perform the task of satisfying the desires of the customer.
02/25/2022: Idaho Falls, ID
There’s untapped potential of customer account advisors to connect bank customers with better digital tools for managing their money.
03/06/2022: Florence, AL
Customer Account Advisors often received basic technical training and attempt to help customers resolve minor problems over the phone.
02/28/2022: Bloomington, IN
Advisors are the best representatives for customers. Giving advisors the freedom to act with common sense and not stick rigidly to a script regardless of the customer circumstances, can deliver quick wins with customer satisfaction.
03/01/2022: Boulder, CO
Advisors should also be trained to help with multiple query types across all channels too, so customers don’t have to be passed around.
01/13/2022: Durham, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Accounts Advisor jobs
No customer enjoys being passed along the chain when they have a problem. Deal and address queries right away.
01/09/2022: Shreveport, LA
Be more enthusiastic, which the customers will notice and appreciate.
12/20/2021: Saginaw, MI
Some customers choose brands, bundles and offers because they share their values.
03/09/2022: Danbury, CT
Customers want to speak to good listeners that hear the problem the first time.
01/16/2022: Saint Petersburg, FL
TRUST and A GOOD TRACK RECORD are the main reasons clients choose an advisor.
12/16/2021: Columbus, OH
Step 3: View the best colleges and universities for Customer Accounts Advisor.