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**The salary range for this role is $13.50 to $14.25. This position is also eligible for incentive pay based on performance.**
Aarons Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
**Skills for Success**
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aarons team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
**The Work**
Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
**Requirements**
United States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aarons Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Full Time
$82k-109k (estimate)
06/13/2024
07/01/2024
aarons.com
JACKSONVILLE, FL
7,500 - 15,000
2017
Public
ED QUINONES
$3B - $5B
Consumer Services
SIC is a Georgia-based building materials firm that distributes interior surface products for residential and commercial builders.
The following is the career advancement route for Customer Accounts Manager positions, which can be used as a reference in future career path planning. As a Customer Accounts Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Accounts Manager. You can explore the career advancement for a Customer Accounts Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Accounts Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Accounts Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Accounts Manager job description and responsibilities
Customer Account Managers oversee the daily account activities of customers.
03/01/2022: Huntington, WV
Customer account managers need to have outgoing and positive attitude to enable them perform the task of satisfying the desires of the customer.
02/07/2022: Ann Arbor, MI
A good Account Manager must be customer focused to build trust with customers.
03/06/2022: Detroit, MI
They must be a strong communicator to manage their accounts properly.
01/31/2022: Saginaw, MI
The account manager would frequently serve as a combination of a salesperson, customer service representative, technical specialist, and financial advisor.
01/30/2022: New Suffolk, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Accounts Manager jobs
Build Relationships That Acknowledge the Whole.
02/14/2022: Burlington, VT
Build Trust Through Communication.
02/19/2022: Rochester, MN
Upsells should align with customer goals.
02/02/2022: Hialeah, FL
A successful KAM will place high priority on understanding their customers’ goals and consistently helping them to achieve them.
03/23/2022: Hopkinsville, KY
This means conducting customer research to understand and evaluate their needs, goals, and customer value.
01/24/2022: Biloxi, MS
Step 3: View the best colleges and universities for Customer Accounts Manager.