We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose. Bilingual (English/Spanish) Preferred
Summary: Functions as a customer service-oriented sales person. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful incumbents must be able to remain calm when customers are frustrated and have experience working with computers. Requires multi-tasking abilities by taking sales calls and customer service related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers.
Duties and Responsibilities:
•Processes orders, forms, applications, and requests •Maintains a positive, empathetic, and professional attitude toward customers at all times •Assists new and existing customers through the online order process •Answers calls coming into the center pertaining to various customer service issues •Takes complaint calls, documents issues that arise at stores, and emails them to upper management
Required Education,
Experience and Certifications: •High school diploma or equivalent •Sales / Customer Service experience preferred •Knowledge of customer service principles and practices •Knowledge of relevant computer applications •Knowledge of administrative procedures •Experience with numeric, oral, and written language applications •Product knowledge
Required Skills and
Competencies:
•Computer skills: Windows applications and typing skills •Strong ability to multi-task •Bi-Lingual role only: Must be fluent in spoken and written Spanish
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Stock purchase plans
• Pay on Demand

Benefits vary based on full- and part-time employment status.
Note that the Pay Range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron's is an Equal Opportunity Employer.
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
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Other details

• Job Family Store Support Center
• Job Function Operations Support
• Pay Type Hourly

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