Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

About Us:
Reliable Appliance is a leading appliance repair company dedicated to providing top-notch service to our customers. We pride ourselves on our commitment to quality, reliability, and customer satisfaction.
Position Overview:
We are seeking a highly organized and customer-focused Office Manager & Customer Service Representative to join our team. This role requires high energy and a great attitude. In this role, you will be responsible for managing office operations, booking service calls, and ensuring efficient route management for our technicians. You will also oversee a team of three call takers, ensuring a smooth and efficient workflow.
Key Responsibilities:

• Handle customer inquiries and book service calls for technicians
• Manage daily schedules and routes for service technicians
• Supervise and support a team of three call takers
• Maintain a well-organized and efficient office environment
• Provide excellent customer service and address any customer concerns
• Coordinate with technicians to ensure timely and efficient service delivery
• Assist with administrative tasks as needed

Qualifications:

• Previous experience in office management and customer service
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in using scheduling and office management software
• Ability to work effectively in a fast-paced environment
• Problem-solving skills and attention to detail

Benefits:

• 401k plan
• Health insurance
• Generous Paid Time Off (PTO) policy
• Friendly and supportive work environment

Compensation: $20.00 - $30.00 per hour
Reliable Appliance was founded in 1995 by Michael Rounds. The company began with only two employees for the first five years. The company stayed small, but demand pushed for growth and since 2000 it has been on a constant rise, employing now over 40 employees. Since the beginning, Reliable Appliance has kept a strong goal to provide the highest level of service, the largest selection of products, and the most competitive prices. Reliable Appliance is a value driven business that believes in strong relationships, taking care of the customer, superior service, eco-friendly, and lasting trust. In 2019, Michael sold the company to his son Logan Rounds, Kyle Mirka, Darin Williams, and Kenny Petersen.
Since 1995, Reliable Appliance has grown to more than 40 employees, and has a store in Anchorage and Wasilla. It has evolved into the largest appliance recycle location in Alaska. They work with many local companies to ensure customers receive the best possible service and product available. Reliable Appliance, Alaska's place for appliance sales and service.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.