Expectations: 

Exemplify Core Values - Show Enthusiasm, Ownership Thinking, Always Educate, Persistence

Strive to Maintain Perfect Attendance & Present in Full Required Uniform

Provide "Ritz Carlton" Customer Service & Make Ethical Decisions in the Patient's Best Interest

Thorough & Detailed Clinical Documentation

Be Willing to Help Any Department with Any Task Whenever Necessary

Be Willing to Be Uncomfortable in Order to Learn & Grow

Job Description:

The main objective of a patient strategist is to participate actively to ensure the patient experience is outstanding educate and motivate the patients for efficient execution of the treatment plan. They also play a significant role in setting up appointments for the patient with the dentist. They need to actively participate in the planning and presentation of treatment and organize follow-ups on patients requiring extended treatment. They should work religiously for the welfare of the patients.

They aim to look after the patient’s convenience and have the best customer service to ensure patient comfort. A patient Strategist must keep track of the patient’s schedule and ensure the treatment takes place on time. They help the dentist as well by easing their work. They provide a helping hand to the dentists, organize their work, and ensure everything is going smoothly as planned. 

Responsibilities:

• preparing charts, reviewing the chart
• Address the patient’s concern.
• Offer solutions to the concerns.
• Review the treatment plans set by the dentist.
• Integration of new patient
• Collect information related to the oral problem to the patient.
• Carry out form-filling procedures with the new patients.
• Take the health history of the patient.
• Take essential readings such as the patient’s blood pressure and pulse rate.
• Take x-rays and photos to ensure proper data is available to the dentist to diagnose tooth and gum disease.
• Introduce the patient to the dentist.
• Enter the treatment plan into the computer.
• Help the patient with documentation.
• Help the dentist with the treatment plan.
• Check on patients after the initial treatment.
• Exceeding patient expectations to achieve the Perfect Patient Experience

Requirements:

• Exceptional communication skills.
• A patient and friendly personality
• Attention to detail.
• Customer service experience a MUST.
• Basic computer knowledge