Product Specialist

Summary

The Product Specialist is responsible for Sales, Customer Accounts and Deliveries.

Duties and Responsibilities**

• The Acquisition and Maintenance of Customers
• Verify correct product and accessories for delivery or return.
• Ensure that all merchandise is clean and in operating condition prior to delivery.
• Review necessary information sheets.
• Load, secure and protect products in delivery vehicle.
• Offload, install and demonstrate merchandise.
• Ensure the delivery schedule is followed.
• Deliver merchandise to customers’ homes and businesses-without additional damage.
• Aid with merchandise returns-load and service product in vehicle.
• Perform routine service calls and product exchanges.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Maintaining the store’s warehouse in a neat and orderly manner
• Help maintain the showroom floor as per company guidelines.
• Safely operate delivery vehicle
• Document all vehicle movement on daily route sheets.
• Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met.
• Confirm customer identification, collect money and obtain customers signature on lease agreements.
• Participate in field marketing programs as requested by store management.
• Deliver prescribed company advertisements/flyers when in field (5 up 5 down)
• Function as a customer counselor who resells the benefits of prompt lease agreement renewal payments in the field and on the phone.
• Aid in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Document all customer appointments in the store computer system.
• Maintain updated customer information.
• Assist the Sales Team as needed.
• Other tasks as assigned by management.

Education and Experience

High School diploma or equivalent preferred

Required Skills and Competencies

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds.
• Effective communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Professional groomed appearance
• Safe driving skills
• Ability to work schedule of budgeted hours varying from 8am to 9pm
• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy

**The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Relocate:

• Culpeper, VA 22701: Relocate before starting work (Required)

Work Location: In person